Desktop Support
1 month ago
Provide customer facing end-user support that includes:
? Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
? Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
? Perform onsite updates, Configuration changes, or Software installations.
? Provide onsite technical assistance to End Users.
? Identifies potential issues that could adversely impact End User experience and follows
through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service
level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as
needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians
for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as
ccess reviews, risk assessments, controls verifications, facility inspections, maintenance of
verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements,
maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination
with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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Desktop Support Technician
2 months ago
Kent, United States F2Onsite Full timeJob DescriptionJob DescriptionDesktop Support Technician - Must be ok with local travel and able to work independentlyJob SummaryDesktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Windows 10, configuring/imaging...
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IT Support Technician
2 months ago
Kent, United States Isernio's Sausage Company Full timeJob DescriptionJob DescriptionPositionIT Support TechnicianScopeThe IT Support Technician is responsible for assisting the IT department in day-to-day tasks strongly focusing on support of end users. The IT Support Technician will be called upon to operate with flexibility, mixing between support of desktop, network, and basic software/programming services....
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IT Support Technician
2 weeks ago
Kent, United States T&A Supply Company Full timeStep into the dynamic world of T&A Supply Company where innovation meets tradition! For over six decades, we've been the heartbeat of providing top-quality flooring goods! As a pioneer in flooring solutions since our inception in 1960, we've woven a legacy of excellence driven by a passion for revolutionizing the industry. The excitement within the company...
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IT Support Technician, Tier 2
2 months ago
Kent, United States T&A Supply Company Full timeStep into the dynamic world of T&A Supply Company, Inc. where innovation meets tradition! For over six decades, we've been the heartbeat of providing top-quality flooring goods! As a pioneer in flooring solutions since our inception in 1960, we've woven a legacy of excellence driven by a passion for revolutionizing the industry. The excitement within the...
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Help Desk Analyst
2 months ago
Kent, United States iQuasar Full timeA Help Desk Analyst plays a crucial role in providing technical support and assistance to end-users within an organization. They are responsible for resolving IT-related issues, troubleshooting problems, and ensuring a smooth and efficient operation of computer systems and software applications. Responsibilities: User Support: Provide first-line support to...
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Infrastructure Manager
2 months ago
Kent, United States Robert Half Full timeA client of ours at Robert Half is looking for an Infrastructure Manager to join a small, tight knit team (around 11 total). The client is a 911 call center and they are working on a hybrid schedule (2-3 days a week on-site) after a fully in-office training period. About the role: Looking for more of a Lead/Supervisor or early Management experience more than...
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Infrastructure Manager
2 months ago
Kent, United States Robert Half Full timeA client of ours at Robert Half is looking for an Infrastructure Manager to join a small, tight knit team (around 11 total). The client is a 911 call center and they are working on a hybrid schedule (2-3 days a week on-site) after a fully in-office training period. About the role: Looking for more of a Lead/Supervisor or early Management experience more than...
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Forklift Operator
2 months ago
Kent, United States ONUS Inc Full time**Forklift Operator** General Kent, Ohio Minimum Experience **Entry-level** Compensation **$ 13-15 DOE** Position Overview Forklift Operator is responsible for operating an automated palletizing machine & handling finished pallets of product. This position will take direction from the Shipping Supervisor as well as standard operation procedures in place....
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IT Help Desk Technician
2 weeks ago
Kent, United States Pinnacle Technology.com Full timeJob DescriptionJob DescriptionJob Title: IT Help Desk TechnicianLocation: Kent WA, 98032Duration: 90 - 120 DAYS (possibility to extend)Pay Rate: $24-$28./hr. on W2Shift Time: 1st Shift: (5:30am or 6am start) (8-hour shifts) (Mon-Fri)Summary:Looking For Candidates That Have Worked in Manufacturing Environment 3+ YearsIT Help Desk TechnicianThis role is both...
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Fluids Design Engineer
2 weeks ago
Kent, United States GTT, LLC Full timeJob DescriptionJob DescriptionFluids Design EngineerContract Duration 6+ MonthsPay rate up to $50/hrJob Description:As part of a hardworking team of diverse specialists, technicians, and engineers, Fluids Design Engineer will help design the next generation of cryogenic valves for use on the Lunar program. Your scope will encompass the complete life cycle of...
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Software Engineer. Job in Kent WestCoast-Jobs
3 weeks ago
Kent, United States GTT, LLC Full timeSoftware Engineer - Aerospace AppsContract Duration 6+ monthsPay rate up to $61.48 - $74.39/hrJob Description:As part of a hardworking team of engineers, you will design and deploy test systems and software for various spaceflight systems.You will share in the team's impact on all aspects of a component, sub-assembly, and vehicle-level testing.Our client...
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Software Engineer
2 months ago
Kent, United States GTT, LLC Full timeJob DescriptionJob DescriptionSoftware Engineer - Aerospace AppsContract Duration 6+ monthsPay rate up to $61.48 - $74.39/hrJob Description:As part of a hardworking team of engineers, you will design and deploy test systems and software for various spaceflight systems.You will share in the team's impact on all aspects of a component, sub-assembly, and...
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Senior Civil Designer
2 weeks ago
Kent, United States LDC Full timeLDC, Inc. Senior Designer Job Posting Introduction Over the past 20 years, LDC has been recognized by clients and the broader community for the quality of our work. We provide exceptional solutions to surpass expectations for all our clients. LDC was founded with one core value in mind: "Service Above the Standard" and has held to these high expectations...
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IT Help Desk Technician
6 days ago
Kent, United States Belcan Full timeIT Help Desk Technician Job Number: 350707 Category: Help Desk / Support Description: Job Title: IT Help Desk Technician Pay rate: $21.5 / Hr (actual offer based on experience) Location: Kent, WA Area Code: 253 ZIP Code: 98032 Start Date: Right Away Keywords: #ITJobs #HelpDeskJobs #TempJobs Benefits: Medical / Health Benefits with multiple plan...