IT Support Technician, Tier 2

2 months ago

Kent, United States T&A Supply Company Full time

Step into the dynamic world of T&A Supply Company, Inc. where innovation meets tradition For over six decades, we've been the heartbeat of providing top-quality flooring goods As a pioneer in flooring solutions since our inception in 1960, we've woven a legacy of excellence driven by a passion for revolutionizing the industry.

The excitement within the company escalates as we announce the expansion of our IT team Join us on our journey as we embark on the search for a IT Support Technician extraordinaire Are you ready to immerse yourself in a role that thrives on creativity and innovation?

We're on the lookout for a dynamic individual who embodies our ethos of pushing boundaries and exceeding expectations. Could it be you? If you're someone who thrives in a fast-paced environment and is eager to help support our team, then you're the missing piece to our continued-success puzzle

Don't miss out on this career opportunity to be a part of something extraordinary. Join the T&A Supply Company, Inc. family and let's redefine the future of flooring together

Job Summary:

The IT Support Technician, Tier 2 is responsible for troubleshooting and resolving Tier 2 issues related to hardware/software for end users. In addition, the IT Support Technician will complete Tier 2 system administration functions related to new users and deployment of new equipment within the service level agreement while delivering excellent customer services to internal and external business partners. Hours: Monday - Friday 8:00am to 5:00pm

What we offer:

  • Family-owned company with a positive and supportive work culture
  • Business casual environment
  • Full Benefit Package (M/D/V Life, AD&D, EAP)
  • Supplemental Benefit Options
  • 401(k) Retirement Plan
  • Paid Time Off (PTO) and Extended Illness Bank (EIB)
  • Paid Holidays
  • Employee Discount Program
What you will be doing:
  • Manage IT helpdesk queues and route requests as appropriate.
  • Maintain proper maintenance levels and security patch levels as directed by Director of IT.
  • Manage and maintain accurate inventory of IT hardware and software in collaboration with Senior IT Support Technician and Director of IT.
  • Help define standards for setting up end users (technology, workstations, OS, software versioning) and document standards and processes.
  • Manage and update software licensing agreements.
  • Perform other duties and responsibilities as assigned.
What we are looking for:
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Knowledge of organizations software systems.
  • Organizational skills with attention to detail.
  • Ability to write computer programs for various purposes.
  • Ability to analyze and address needs of users.
  • Thorough understanding of computer engineering principles and procedures.
  • Ability to manage time and prioritize tasks.
  • High School diploma required.
  • A+ Certification, required and must be active
  • Higher education in IT field or related field preferred.
  • 3 years of IT technical support or IT Help Desk experience preferred.
  • 2 years of experience configuring and debugging issues with:
    • Hardware and software for desktops (including laptops) configured for LAN environments
    • Network applications (such as Web browsers, VPN clients, and anti-virus software)
    • Computer peripheral devices such as printers and copiers
    • Radio Frequency (RF) scanners and AS400 or IBM i experience preferred.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Bending, reaching, pulling, pushing, etc. physical activities necessary to examine, set up, and/or troubleshoot IT equipment and/or system
  • Must be able to lift up to 15 pounds at times.


T&A Supply Company, Inc. is an equal opportunity employer. All employees and applicants will be considered for transfers, promotions, and employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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