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Kent, United States Belcan Full time

IT Help Desk Technician Job Number: 350707 Category: Help Desk / Support Description: Job Title: IT Help Desk Technician Pay rate: $21.5 / Hr (actual offer based on experience) Location: Kent, WA Area Code: 253 ZIP Code: 98032 Start Date: Right Away Keywords: #ITJobs #HelpDeskJobs #TempJobs Benefits: Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available. On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities. Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional. Scheduled performance reviews create opportunities for advancement and pay increases. We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition. A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions. Job Description: This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed. Responsibilities: Act as the first point of contact for internal customers via phone and Service Now Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage Resolves problems with hardware (workstations, printers, mobile devices and servers) and software (Network Access, Microsoft Office, Business Systems, on-premises and online). *Asks questions about the problem and explaining possible solutions Uses manual and automated diagnostic tools to identify problems and root cause Updates knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self-service Escalates incidents and requests Tier 3 support when the problem is more complex Arranges for a technician to visit the customer if a problem can"t be solved over the phone or by email. Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology. Participates actively in incident, problem, request and change management processes and their ongoing improvement. Follows procedures for the installation, deployment and maintenance of workstation hardware and software. Executes corrective actions as prescribed by other technicians or per standard recovery procedures. Education and Experience: High School Diploma required 3+ years work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity Experience using imaging and migration utilities such as SCCM, MDT, and USMT. Experience troubleshooting Mobile Device Operation Systems (iOS, Android) Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7) Experience troubleshooting MacOS clients Skills and Knowledge: WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS Must be a U.S citizen Professionally respond to calls, emails, chats and voicemails for customer support. Technical writing proficiency. Innovative, team-oriented problem solver. Excellent interpersonal, negotiation and communication (verbal and written) skills. Excellent organizational, time management and follow-through skills. Ability to manage multiple, competing priorities. Unwavering commitment to providing customers with a high-quality experience. Troubleshooting and diagnostic / repair skills for PCs and components. Troubleshooting and diagnostic / repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors. Proficiency in Microsoft Office application usage. Knowledge of networking fundamentals Must be physically capable of lifting computers, monitors, printers, parts and supplies and sitting for extended periods of time. CompTia A+ / Server+ / Network+ HDI Customer Help Desk Analyst Microsoft Office Specialist MTA / Microsoft Office Specialist MCP / MCSA / MCSE / MCDST ITIL ServiceNow If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com EOE/F/M/Disability/Veterans Título del puesto: Tecnico de Help desk TI Salario: $ 21,5 / hora (oferta sera en funcion de experiencia) Ubicación: Kent, WA Código de área: 253 Código Postal: 98032 Fecha de inicio: inmediatamente Palabras clave: #ITJobs #HelpDeskJobs #tempJobs Beneficios: Beneficios médicos/de salud con múltiples opciones de planes, cuentas de gastos flexibles, opciones dentales y de visión/gafas/lentes de contacto recetados y pruebas de la vista disponibles. Capacitación en el trabajo / capacitación cruzada para desarrollar y ampliar habilidades, creando oportunidades de avance y desarrollo personal. Reembolso de matrícula disponible para oportunidades de desarrollo relevantes. Seguro de Vida, seguro de invalidez y seguro de vida voluntario para familiares disponibles. Seguro de accidentes y enfermedades críticas opcional. Las revisiones de desempeño programadas crean oportunidades de avance y aumentos salariales. Tenemos muchas historias de éxito de personas que aprovecharon la capacitación, el entrenamiento cruzado y las oportunidades de desarrollo personal para avanzar. También tenemos historias de éxito de personas que deseaban una carrera confiable, programada y consistente con un equilibrio adecuado entre el trabajo y la vida personal, beneficios de salud y buena seguridad laboral. Cualquiera que sea la forma en que defina el éxito, esta cultura laboral se preocupa por los miembros del equipo y trata a cada individuo con dignidad, inclusión, respeto y reconocimiento. Un programa de recomendación compensa a los empleados activos por recomendar a amigos y antiguos colegas cuando la recomendación resulta en la contratación de la persona. Nuestro equipo ha crecido con referencias y promociones internas. Descripción del trabajo: Esta función es tanto la primera línea de soporte técnico al cliente interno (Nivel 1) como el soporte escalado (Nivel 2), resolviendo problemas más difíciles y escalando aún más, cuando sea necesario. Responsabilidades: Actuar como el primer punto de contacto para clientes internos vía teléfono y Service Now Utiliza soluciones de gestión de servicios para registrar, asignar y recibir tickets de soporte con descripciones de problemas, progreso y soluciones, y guía al personal de nivel 1 en el uso de mejores prácticas. Resuelve problemas con hardware (estaciones de trabajo, impresoras, dispositivos móviles y servidores) y software (Acceso a la red, Microsoft Office, Business Systems, on-premises y online). *Hace preguntas sobre el problema y explica posibles soluciones. Utiliza herramientas de diagnóstico manuales y automatizadas para identificar problemas y la causa raíz. Actualiza la base de conocimientos con orientación prescriptiva para problemas comunes para mejorar la calidad del autoservicio al cliente de nivel 0. Escala incidentes y solicita soporte de Nivel 3 cuando el problema es más complejo Coordina que un técnico visite al cliente si un problema no se puede resolver por teléfono o por correo electrónico. Desarrolla y mantiene el conocimiento de la tecnología de software y hardware de PC heredada, existente y nueva. Participa activamente en los procesos de gestión de incidentes, problemas, solicitudes y cambios y su mejora continua. Sigue procedimientos para la instalación, implementación y mantenimiento de hardware y software de estación de trabajo. Ejecuta acciones correctivas según lo prescrito por otros técnicos o por procedimientos de recuperación estándar. Educación y experiencia: Se requiere certificado de preparatoria Más de 3 años de experiencia laboral en una función de servicio al cliente de TI, capaz de demostrar habilidades tecnológicas en una capacidad de servicio al cliente. Experiencia en el uso de utilidades de migración y imágenes como SCCM, MDT y USMT. Experiencia en resolución de problemas de sistemas operativos de dispositivos móviles (iOS, Android) Experiencia en la resolución de problemas de sistemas operativos de escritorio de Microsoft (Windows 10/7) Experiencia en la resolución de problemas de clientes MacOS. Habilidades y conocimientos: Debe ser ciudadano estadounidense Responder profesionalmente a llamadas, correos electrónicos, chats y mensajes de voz para atención al cliente. Dominio de la redacción técnica. Solucionador de problemas innovador y orientado al equipo. Excelentes habilidades interpersonales, de negociación y comunicación (verbal y escrita). Excelentes habilidades organizativas, de gestión del tiempo y de seguimiento. Capacidad para gestionar múltiples prioridades en competencia. Compromiso inquebrantable de brindar a los clientes una experiencia de alta calidad. Resolución de problemas y habilidades de diagnóstico/reparación de PC y componentes. Habilidades de resolución de problemas y diagnóstico/reparación de equipos periféricos como impresoras, escáneres de documentos, escáneres de códigos de barras, dispositivos portátiles y monitores. Dominio del uso de aplicaciones de Microsoft Office. Conocimiento de los fundamentos de networking. Debe ser físicamente capaz de levantar computadoras, monitores, impresoras, repuestos y suministros y sentarse durante períodos prolongados de tiempo. CompTia A+ / Servidor+ / Red+ Analista de help desk de HDI *Especialista en Microsoft Office *Especialista en MTA/Microsoft Office MCP/MCSA/MCSE/MCDST *ITIL ServiceNow Si está interesado en este puesto, presente su solicitud a través del enlace Aplicar ahora proporcionado. Nuestro objetivo primordial es brindar soluciones de dotación de personal de calidad que ayuden a las personas, organizaciones y comunidades a tener éxito. Belcan es un proveedor líder de personal calificado para muchas de las empresas más respetadas del mundo. Ofrecemos excelentes oportunidades para asignaciones por contrato, temporales, de contratación temporal y directas. Somos el empleador elegido por miles en todo el mundo. Para obtener más información, visite nuestro sitio web en Belcan.com EOE/F/M/D/V Location: Kent , WA Minimum Experience (yrs): Required Education: Not Specified Benefits: Return to search results Email this job to a friend (emailjobs.asp?jo_num=350707) If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position. *Logged in members may also add jobs to their job cart