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IT-OT SR Support Specialist

1 month ago

Bishop, United States Celanese International Corporation Full time
Overview

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities

IT/OT Sr. Support Specialist is a member of Global Field Service Organization. The IT/OT Sr. Support Specialist will need to be Safety and Manufacturing oriented, will provide general desktop support. Is also responsible for field service and support for our IT Infrastructure and Operations, Security Engineering and Operations, and Manufacturing IT Applications, and Outside service providers. The IT/OT Sr. Support Specialist will work with multiple cross-functional teams and act as liaison for the global IT organization and for the Manufacturing site organization to provide IT-OT services and enable the implementation and support of both IT and Manufacturing projects.

Responsibilities

  • Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
  • Responsible for providingonsite support for PCN network and systems at level 3.X and 2.X; examples include patching systems which reside in PCN Services, 2.X Firewall administration and configuration
  • Responsible for providing onsite support for SAFER and PAS (Process Automation Systems) Lifecycle Management program
  • Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures
  • Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
  • Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers
  • Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications
  • Escalates incidents to the appropriate IT engineering and operations resources in accordance with established IT Incident Response procedure
  • Monitors open support requests for accuracy, urgency, and problem resolution
  • Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
  • Provides project support for Lifecycle Management projects including Computes, IT-OT Infrastructure, DCS, and Applications.
  • Provide project support for the implementation of new technologies which enable the business examples include Digital Plant, IMM, PI, MES, LIMs and other
  • Provides project support for the procurement and goods receipt pertaining to IT projects and Manufacturing projects which require IT-OT integration solutions.
  • Assist IT Infrastructure and Operations teams in efforts to tack and mange IT assets (logical and physical) which are deployed at manufacturing location
  • Support Microsoft Windows Operating System Software/Server Administration, Backup, and Recovery
  • Coordinate maintenance requests and change requests from manufacturing facility maintenance provider, Power, HVAC, Fiber, and Copper cabling.
  • Assist IT Infrastructure engineering and operations team with Monitoring & Network Administration, including Change Management, and Incident Response.
  • Assists IT Security engineering and operations teams with Vulnerability Response, and Security Incident Response
  • Support antivirus (McAfee ePO) and WSUS patches, updates, and hotfixes on Windows computers and servers; requires coordination with IT Operations and Manufacturing Unit teams pertaining to planned maintenance involving patching, updates, and hotfixes.
  • Assist ICS Security Team, Infrastructure Engineers, and Operations to provide maintenance and support for the process control network environment
  • Coordinates IT-OT service and support on behalf of capital project teams from conception to commissioning predominantly for DCS Lifecycle Management and Automation projects including hardware and software design, testing, commissioning, start-up, and documentation
  • Work with ICS Security, Manufacturing Core Technology Groups, process control engineering, maintenance, instrumentation, and operations groups to establish priorities for IT/OT Support Specialist work.
  • Work with and support the Manufacturing MOC process for the Process Control System changes and updates.
  • Work with IT and Security architects to review and facilitate updates to application architecture diagrams and network connection table documents pertaining to IT-OT application integration; examples include OSI PI Interface, Time Synchronization, Endpoint Security, Backup and Recovery, Patch Management, and SIEM.
Qualifications

Required Qualifications

  • Experience working in a chemical manufacturing facility – Safe Work Permit process
  • A+ certification or equivalent networking experience
  • CCNA Cisco Certified Network Associate
  • 5+ years of IT-industry experience, some of which being in a manufacturing environment
  • Strong knowledge of Windows platforms, Windows 10, Windows Server 2017, 2019, and 2022
  • Strong knowledge of networking concepts such as TCP/IP protocols, configuring routers/switches, etc.
  • Mobile Device Management experience
  • Hands-on knowledge of HP, Xerox, Zebra printers and copiers
  • Project Coordination/Management experience

Desired Qualifications

  • Cisco CCNP – Cisco Certified Network Professional
  • Fortinet NSE - Network Security Expert
  • SolarWinds and WSUS Applications
  • Hyper-V and/or VMWARE Virtual Environments
  • Fortinet and or Palo Alto firewall network configuration and administration
  • Cisco networking switch configuration and administration
  • Experience with acceptance testing and commissioning of instrument equipment and systems.
  • General knowledge of ICS control systems; Siemens System 7, Emerson Delta-V, and or Honeywell Experion Control System
  • Experience working in a chemical manufacturing facility