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Field Service Engineer
1 month ago
Fives DTS is looking for a Field Service Engineer in the New Hudson, MI area.
What You Will Be Doing:
- Installing automation systems at customer locations, provide customer support with on-site maintenance, troubleshooting, and repair services
- Report to the General Manager of Service and Aftermarket for project assignments and to report on daily activity progress and responsibilities
- Work closely with the engineering department and build department in machine de-bug, validation and commission
- Consult with the Service Department General Manager, Engineering, and customers to define the scope of projects
- Test and debug automation and electrical systems prior to shipment to customer sites
- Coordinate and perform the installation, startup, validation, and commissioning of systems at customer facilities
- Perform preventive and corrective maintenance on installed equipment
- Review drawings, schematics, manuals, and other pertinent information to determine the best solution and proper tools for system set up or problem resolution
- Provide formal classroom and on-the-job training and mentoring to junior Field Service Engineers and customers
- Keep accurate service call records.
- Prepare service/warranty and other reports for customers and internal distribution in a timely manner
- Coordinate with the Documentation Department on a timely basis to ensure that all drawings, manuals, sequence of operation, and PLC and HMI programs are kept current and correct
- Ensure that all field operation work and /or upgrade documentation is updated on the network, in the correct project file location(s)
- Assist in the quotation and technical sales support of control system field service solutions
- Between field service assignments: assist engineers with projects, perform product testing, and attend project kick off and lessons learned meetings with Engineering, Sales, and customers
- 3-6 years' experience in control systems engineering preferred
- At least 2 years' experience in a technical, customer focused, field service position
- Have a firm understanding of motion control systems (e.g., robotics, motion control systems, and motion control programming and/or design).
- Excellent customer focus and strong attention to detail.
- Strong analytical, problem solving, and troubleshooting skills
- Excellent verbal and written communications skills
- Excellent interpersonal, organizational, and time management skills
- Proficient with standard electronic test equipment
- Proficient in the latest automation PLC products to include Siemens, Mitsubishi, Allen Bradley etc.
- Proficient with Microsoft Office Suite
- The ability to read electrical schematics, controls prints, and mechanical drawings
- Able to effectively deal with customer complaints
- B.S. Degree in Electrical Engineering or equivalent work experience
- Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits will include health, dental, life, and short-term & long-term disability. Other perks include vision insurance, a 401K with company match, paid time off for vacation and sick days, and more.
