We have other current jobs related to this field that you can find below

  • Customer Service Administrator II-B

    4 weeks ago

    Chino, United States American Honda Motor Full time

    What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Customer Service Administrator II-B

    3 weeks ago

    Chino, United States American Honda Motor Co Inc Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Customer Service Administrator II-B

    4 weeks ago

    Chino, United States Honda Full time

    What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.   At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with...

  • Customer Service Administrator II-B

    2 months ago

    Chino, United States Honda Full time

    What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Service Operations Coordinator II-B

    6 days ago

    Chino, California, United States American Honda Motor Full time

    What Defines Honda is Its PeopleHonda envisions a bright future filled with joy and innovation. We seek individuals who possess the skills, determination, and aspirations necessary to help us achieve our forward-thinking objectives.At the heart of our operations is a commitment to innovation. Honda continuously develops and implements solutions that drive...

  • Park Services Associate II

    10 hours ago

    Chino, California, United States Global Information Technology Inc. Full time

    Job OverviewPosition: General Services Worker II (Park Services Workers)Location: Prado Regional Park, Chino, CAWork Schedule: Evening, weekend, and holiday shifts required.Qualifications: A valid California Class C driver's license and proof of automobile liability insurance are mandatory at the time of appointment and must be maintained throughout...

  • Customer Service Case Manager II

    5 days ago

    Chino, California, United States American Honda Motor Full time

    About HondaAt Honda, we believe that our people shape our future. We are on the lookout for talented individuals who possess the skills, determination, and vision to help us achieve our ambitious goals.Core ValuesInnovation is at the heart of Honda. We are dedicated to developing cutting-edge solutions that drive our success and empower individuals worldwide...

  • Customer Service Case Manager II

    6 days ago

    Chino, California, United States American Honda Motor Full time

    Who We AreAt American Honda Motor, we envision a future driven by innovation and excellence. We seek talented individuals who possess the skills, determination, and aspirations to help us achieve our forward-thinking objectives.Our foundation is built on innovation. We are committed to continuously developing solutions that propel our business to new...

  • Distribution Customer Service Representative

    2 weeks ago

    Chino, United States NFI Industries Full time

    Overview: The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as...

  • Customer Service Representative

    2 days ago

    Chino, California, United States IHOP Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our IHOP team as a Cashier. As a Cashier, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Customer Service: Develop and maintain professional relationships with colleagues and...

  • Distribution Customer Service Representative

    2 months ago

    Chino, United States NFI Industries Full time

    Overview: The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as...

  • Custodial Services Technician II

    6 days ago

    Chino, California, United States California Department of Education Full time

    About the EmployerThe California Department of Education (CDE) is dedicated to fostering a supportive environment for its staff, educators, and students. Our team is recognized for its commitment to excellence and innovation in education. At CDE, we take pride in our diverse programs and initiatives that promote academic achievement and personal growth. Our...

  • Automotive Customer Relations Specialist II

    5 days ago

    Chino, California, United States American Honda Motor Full time

    Join the Honda FamilyAt Honda, we envision a future filled with joy and innovation. We seek talented individuals who possess the skills, determination, and vision to help us achieve our ambitious goals.Our foundation is built on continuous improvement and innovation. Honda is dedicated to developing solutions that propel our business to new heights. We aim...

  • Warehouse Customer Service Associate

    6 days ago

    Chino, California, United States NFI Industries Full time

    Position: Distribution Customer Service RepresentativeOverview: The Distribution Customer Service Representative is essential in managing customer interactions, ensuring inquiries are addressed, orders are processed efficiently, and any issues are resolved promptly and courteously.Key Responsibilities:Maintain a positive relationship with clients by...

  • ULINE- Customer Service Representative

    1 week ago

    Chino, United States Uline, Inc. Full time

    Customer Service RepresentativePay from $22 to $26 per hourPlus $2 Shift DifferentialCalifornia Branch4810 South Hellman Avenue, Ontario, CA 91762Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new...

  • HR Administrator

    2 months ago

    Chino, United States Armstrong Group Full time

    POSITION As the HR Administrator, you will provide support to ensure efficient human resources operations of the production facility. Your strong communication and organizational skills will enable you to work collaboratively with various managers and employees providing excellent customer service. ESSENTIAL FUNCTIONSGeneral administrative duties including:...

  • Resident Administrator

    4 weeks ago

    Chino, United States BRIDGE Property Management Company Full time

    Job DescriptionJob DescriptionSummary The Resident Administrator at Ivy at College Park is responsible for administrative duties to support the needs of our high-profile apartment communities. This position requires high attention to detail and excellent customer service skills. Responsibilities Schedule and complete applicant certifications and resident...

  • Customer Service Specialist

    2 days ago

    Chino, California, United States NFI Industries Full time

    Position: Distribution Customer Service RepresentativeCategory: Warehouse / DistributionJob Overview: The Distribution Customer Service Representative is responsible for executing all customer service functions, including addressing inquiries, processing orders and receipts, and managing complaints efficiently and courteously. Key duties involve answering...

  • General Services Worker II

    3 weeks ago

    Chino, United States Global Information Technology Inc. Full time

    Job DescriptionJob DescriptionGeneral Services WorkerII(Park Services Workers)Duration is until end of November 2024Location: Prado Regional Park- Chino. CA 91708Work Sc hedule : Employees are required to work evenings, weekends and holidaysA Valid California Class C driver's license and proof of automobile liability insurance are required at the time of...

  • Park Services Associate

    10 hours ago

    Chino, California, United States Global Information Technology Inc. Full time

    Job OverviewPosition: General Services Worker II (Park Services Workers)Location: Prado Regional Park, Chino, CA 91708Work Schedule: Employees are required to work evenings, weekends, and holidays.Qualifications: A valid California Class C driver's license and proof of automobile liability insurance are mandatory at the time of appointment and must be...

Customer Service Administrator II-B

2 months ago

Chino, United States American Honda Motor Full time

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.


We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.


If your goals and values align with Honda's, we want you to join our team to Bring the Future



Job Purpose

AHM's Contact Center actively support Honda's mission of Lifetime Owner Loyalty by providing best-in-class customer assistance in a variety of modalities (phone, email, text, social media, Artificial Intelligence, etc.). 

The Case Manager is responsible for the handling of all complex cases and customer reimbursement request in the Customer Support and Campaign Center in a timely and efficient manner. Effectively communicate with customers, dealerships, field personnel and all levels of management. Follow-up with customers and keep them informed of their cases. Provide customers with Honda's position based on facts and information gathered from all involved parties. Utilize negotiation tools and skills to reach a mutually satisfactory resolution to promote repurchase intent and lifetime owner loyalty. Accurately capture customer information to document the Voice of the Customer. Ensure all TREAD coding is accurate and in compliance with TREAD requirements.



Key Accountabilities

  • Review, research, evaluate, manage and resolve cases in a timely and efficient manner
    • Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management
    • Provide customers with Honda's position based on facts and gathered information from all involved parties
    • Utilize negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty.
    • Accurately capture and document customer information to capture the Voice of the Customer and ensure all TREAD coding is accurate and in compliance with TREAD requirements



Qualifications, Experience, and Skills

  • Bachelor's degree or trade school certificate in Automotive Technology highly preferred. Equivalent work experience will be considered.
  • Minimum of 2-4 years in a customer-focused/Contact Center environment or automotive industry preferred
  • Strong decision-making, problem-solving, time-management, multi-tasking, negotiation, critical thinking, attention to detail, follow-up, organizational and analytical skills
  • Automotive related systems knowledge (warranty, product, field and dealer operations
  • Excellent communication (verbal and written) skills
  • Automotive technical/mechanical aptitude is a plus
  • Knowledge of dealer sales and service operations
  • Proficient in computer systems, Interactive Network (iN), Salesforce (CRRS), eVRM, CICS and Microsoft Applications (Word, Excel, PowerPoint)



Working Conditions

  • Onsite



Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?

 Total Rewards:

   Competitive base salary 

Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
   Annual Bonus

   Industry-leading Benefit Plans (Medical, Dental, Vision)

   Paid time off, including vacation, paid holidays, sick time, and personal days

   401K Plan with company match + additional contribution

 Career Growth:

   Advancement opportunities

   Career mobility 

   Education reimbursement for continued learning

   Training and Development programs

 Additional Offerings:

   Wellbeing program

   Community service and engagement programs

   Product programs

   Free drinks onsite

What differentiates Honda and makes us an employer of choice?


 Total Rewards:
    Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
    Regional Bonus (when applicable)
    Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
    Paid time off, including vacation, holidays, shutdown
    Company Paid Short-Term and Long-Term Disability 
    401K Plan with company match + additional contribution
    Representative Vehicle
    Relocation assistance (if eligible)


 Career Growth:
    Advancement Opportunities
    Career Mobility 
    Education Reimbursement for Continued Learning
    Training and Development Programs


 Additional Offerings:
    Lifestyle Account
    Tuition Assistance & Student Loan Repayment
    Childcare Reimbursement Account
    Elder Care Support
    Wellbeing Program
    Community Service and Engagement Programs
    Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.