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Hardware Field IT Technician

3 months ago

Chicago, United States Gladus LLC Full time
Are you experienced Field Technician who are pro with hardware troubleshooting and installation? Then join our growing IT Team of the Lead supplier for B2B vending, POS, coin operated machines in IL area

Bilingual in Spanish will put you on Top of our list

The Field Service Technician will be responsible for providing on-site client installation, repairs, and maintenance of their equipment.

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Job Responsibilities:
  • Complete installations and provide support at client locations (small local businesses) in Chicago, 60 miles radius suburbs.
  • Hands-on and field-based work with over 90% of time spent on route. (Gas reimbursement is provided)
  • Scheduling b2b appointments for software or hardware placement or updates, meeting existing customers and partners at their or potential locations.
  • Diagnose, troubleshoot and resolve Microsoft Windows / UNIX hardware and software problems
  • Install and configure new PC hardware and software on desktops, ATM, amusements devices, laptops and peripherals such as phones, printers, external drives and other related hardware
  • Develop, prepare, tests and deploy hard drive images and be capable of supporting users in a virtual desktop environment.
  • Perform basic computer wired and wireless network troubleshooting
  • Develop, document and effectively communicate job processes, procedures and techniques
  • Maintain proficiency in PC technical fields of expertise
  • Maintain a high level of proficiency in using help-desk systems and tools
  • Track and maintain equipment inventories
  • Test new hardware and software
  • Deliver device, instruct and visit clients - BE ON CALL
Our ideal candidate:
  • Has extensive repair/fix hardware hands-on experience
  • Experienced with software installations
  • Must own a car and have a valid Driver's License.
  • Did Field work in a past assisting small local businesses
  • Is able to lift or move around some heavy machines/kiosks/devices if needed
  • Is comfortable with being on route 90% of the time
  • Is able to build strong relationships with the customer and display excellent communication skills
  • Is knowledgeable about all safety requirements
Why Us?
  • Competitive salary + uncapped commission structure
  • Quarterly bonuses for high performers
  • Career Advancement
  • Health Benefits (HRA)
  • 100% Travel Reimbursement (gas, parking, tolls)
  • Paid Time Off (PTO) and Paid Holidays
  • Casual environment focused on teamwork
  • Extensive industry and technology training


*In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.

Gladus, LLC is an equal opportunity employer that does not discriminate. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, marital status, sexual orientation, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws.