Hardware Staging Technician

1 month ago

Chicago, United States ReSource Point of Sale Full time
Job DescriptionJob Description

Requirements

  • Troubleshoot, repair, and test hardware Point of Sale hardware & software. 
  • Maintains current knowledge of all NetSuite applications involved in the staging and troubleshooting of POS hardware:  ex. Repair tickets, Projects, Sales Orders, etc.
  • Build, test, and configure POS hardware to customer provided specifications.
  • Preform disk imaging and install software while following internal standards to safeguard proprietary customer data.
  • Confirm order and hardware accuracy prior to testing/repair, complete “Serviced by” on all orders.
  • Develop a robust and diverse technological skill set to enable you to solve problems as they arise.
  • Become a source of knowledge about the products you work on to answer inquiries from internal and external stakeholders.
  • Maintain constant communication with customer facing teams and team leads to meet all deadlines.
  • Collaborates with customers to build, configure, and implement point of sale (POS) software.
  • Collaborates, plans, and executes hardware, software, and application project rollouts.
  • Maintain internal work logs via Smartsheet, Excel or additional platform as required by RPOS or Customers
  • Use and maintain provided staging documentation to ensure all hardware & software testing and setup is done correctly and per customer specifications.
  • Maintains a current knowledge base of all customers specific staging processes and understanding of new hardware as it is updated and improved.
  • Drives continuous improvement projects to better utilize technology and facilities to facilitate successful execution of staging projects.
  • Fosters positive working relationships, responds proactively to performance concerns, discipline, and co-worker relations matters.
  • Responsible to perform all work in accordance with RPOS best practices and make suggestions to ensure said practices meet customer expectations and industry standards.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High School Diploma or GED preferred, or equivalent combination of education and experience.
  • Good oral and written communication skills
  • Self-directed individual who leads projects and holds strong organizational skills.
  • Analytical skills with the ability to collect, organize, analyze, and disseminate information.
  •  Ability to multitask working on multiple projects/tasks at the same time and the ability to work in a collaborative team environment.
  • Requires use of hand tools and the ability lift, carry, or otherwise move 30/50 pounds regularly.
Company DescriptionEstablished in 2003, ReSource Point of Sale is a leading end-to-end POS solutions provider. We specialize in POS services, support and hardware. We are a rapidly growing company looking to expand our team.

Other Benefits include PTO, 401k match, Medical, Dental, and Vision.Company DescriptionEstablished in 2003, ReSource Point of Sale is a leading end-to-end POS solutions provider. We specialize in POS services, support and hardware. We are a rapidly growing company looking to expand our team. \r
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Other Benefits include PTO, 401k match, Medical, Dental, and Vision.

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