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Support Engineer

1 month ago


Flushing, United States WellLife Network Full time

Support Engineer - ITS035 - Mon-Fri 9AM-5PM Job Details Position Type Full-Time Education Level 4 Year Degree Salary Range $34.62 - $34.62 Hourly Job Description Position Summary: Responsible for the installation, repair, maintenance, and support of Agency desktop hardware and software, premise wiring, networking/communications, and peripheral equipment. Work autonomously and in a team-role to provide support and recommend technology solutions. Essential Accountabilities: Active Directory scripting and configuration. Independently diagnose, repair, and/or recommend resolution to desktop, network, and server hardware and/or software issues. Maintain network and systems’ user accounts in accordance with Agency and department policies and procedures Evaluate and recommend hardware and software solutions. Perform software and hardware installations, configurations, repair and upgrades. Assist in giving guidance of procedures and policies to new IT staff. Maintain IT Infrastructure asset lists and maintenance logs. Perform scheduled maintenance on Agency computers and peripheral equipment. Provide user instruction and assistance to users at all agency locations. Facilitate installation and repair of communications lines in coordination with the Regional Bell Operating Company(ies) (RBOCs) and Competitive Local Exchange Carrier(s) (CLECs) Assist in preparation of user manuals and technical documentations. Assist in special projects at all agency locations as assigned. Provide Technical and administrative support for Agency phone systems, voice mail systems and all related equipment. Provide system hardware and software support to Agency end-users. Provide support to the IT Assistant Director in modifying and creating software. Effectively communicate with non-technical persons, both oral and written Assist in enforcement of department policies and procedures. Maintains confidentiality at all times. This does not limit the assignment of duties or exclude the performances of other duties, not mentioned, as assigned by supervisor. Ability to travel to various sites if needed. Qualifications Bachelor’s degree in related field highly preferred. Minimum of three (3) years prior experience in maintaining IBM compatible computers, Microsoft Windows Operating systems, Microsoft Office Suite, printers and network equipment. Minimum of two (2) year experience working in a technology customer service role (help desk support). Must be able to work both autonomously and in a team environment. Valid Driver's License required.