Technical Support Rep HVAC

1 day ago

Omaha, United States Carrier Enterprise Full time

13202 I Street, Omaha, Nebraska 68137

Carrier Enterprise SE has an exciting opportunity for a Technical Support Rep in our Omaha, Location

Company Website: www.carrierenterprise.com

Summary

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business to business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs

Selected candidate will deliver post-sales technical support and training of HVAC products to customers and distributors of existing products or supplemental sales. Provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Provide onsite equipment and controls assessment and technical assistance. Provide reporting to the external customers, manufacturers, and internal customers of problem situations and resolutions proposed. Some overnight travel will be assigned in designated territory as well as periodically to various locations throughout the continental US.

Preferred Skills and Responsibilities

  • Generate strong partnership relationships with sales
  • Ability to manage multiple priorities
  • Build strong relationships with internal and external stakeholders
  • Exceptional communication skills
  • Proficiency with Microsoft Office applications
  • Proficient with Apple OS use and applications
  • Solid understanding of HVAC industry from sales, installation and service views.
  • Proficient in Conflict resolution
  • Ability to perform technical training to large audiences.
  • Professional Personality
  • Bilingual preferred

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.

Full-time and Part-time positions are available. Explore our career opportunities at www.carrierenterprise.com/careers Learn more about our company and team atwww.carrierenterprise.comandwww.watsco.com

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Requirements

  • Education: Associate's or bachelor's degree in HVAC, Mechanical Engineering, or a related field. Relevant certifications (e.g., EPA 608, NATE) are a plus.
  • Experience: Minimum of 3-5 years of hands-on experience with Ductless and VRF systems or similar HVAC equipment.

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