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Front Desk Coordinator

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Albany, United States Trinity Alliance of the Capital Region, Inc. Full time

Trinity Alliance of the Capital Region is one of the area's leading social services organizations with a mission to promote healthy families, improve communities and providing education and employment, as a means to change generations. Founded in 1912 as a settlement house, Trinity is dedicated to the well-being and success of the Capital Region and of all our employees. By joining Trinity, you'll be joining one of the most respected organizations in the Capital Region and making a difference in people's lives every day.

In addition to a competitive salary, you will enjoy many unique benefits, including 14 paid holidays, access to health insurance at the start of your first full month of employment and you'll immediately start accruing sick days and personal time the moment your employment begins. We are devoted to you and all our employees. You'll have the chance for professional training and advancement within our company.

Trinity Alliance is hiring a full-time Front Desk Coordinator. The Front Office Coordinator serves as the first impression of the Arbor Hill Center. This individual will greet all guests upon their arrival and connect them to the appropriate contact or resource. The Front Office Coordinator will possess excellent communication and customer service skill sets. This position is responsible for making visitors feel welcome, comfortable, safe and well served. This individual must be able to provide solutions to guests' problems and concerns in a diplomatic, action-oriented manner.

What You Will Be Doing as the Front Desk Coordinator?

  • Greet all guests as they enter the building, sign them in, and direct them to the appropriate program.
  • Facilitate new client intakes, registrations, and assessments as applicable.
  • Coordinate room reservations and maintain a collaborative shared calendar for all on site staff.
  • Assist with client resource navigation and the facilitation and follow through of referrals.
  • Answer and direct phone calls to the appropriate staff member and assist with client navigation as applicable.
  • Provide general information and assistance to the public.
  • Maintain timely and accurate documentation in relevant electronic and paper-based forms.
  • Enforce all administrative procedures (e.g. vendor sign in) and postings distributed throughout agency.
  • Maintain cleanliness in the reception area at all times.
  • Receive, distribute, and prepare outgoing mail.
  • Ensure office supplies are well stocked and re-ordered when necessary.
  • Maintains entryway pamphlets and referral documents and marketing/outreach materials
  • Assist staff with other projects and responsibilities as assigned by supervisor.
  • Complete mandatory training requirements. Compliance with mandatory training requirements is necessary for continued employment.
  • Other duties as assigned.

What are your skills and experience?

  • High school diploma or equivalent.
  • At least three years of positive work history.
  • Basic computer skills.

Salary - $16.75 per hour.