We have other current jobs related to this field that you can find below
-
Texas City, United States Experian Full timeCompany Description Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish -...
-
Lead Manager of Customer Success Strategies
6 days ago
Oklahoma City, Oklahoma, United States Mimecast Full timeMimecast is seeking a Senior Manager of Customer Success Operations to oversee and enhance the operational facets of our customer success programs and software subscription renewals, aiming to boost customer satisfaction, retention, and revenue growth. This role is pivotal in executing customer success strategies, managing renewal workflows, and improving...
-
Lead Customer Success Strategist
6 days ago
Oklahoma City, Oklahoma, United States Grundfos Full timePosition Overview:As a key player in our Digital Solutions team, you will have the opportunity to address global water and climate challenges while advancing your career within a renowned organization.Role Summary:We are seeking a Senior Customer Success Manager to help shape our newly formed Customer Success division. In this pivotal role, you will manage...
-
Customer Success Manager
2 months ago
Redwood City, United States Dexterity Full timeThis position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering...
-
Customer Success Manager
4 weeks ago
Salt Lake City, United States Blue Chip Group Full timeBlue Chip Group About us: Blue Chip Group began as a family-owned business and has grown from humble beginnings to becoming one of the nation's leading dry foods manufacturers dedicated to making only the best food storage products on the market to help American families be better prepared to face any emergency. Our team is made up of amazing people from...
-
Customer Success Manager
2 months ago
Jersey City, United States Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks vulnerabilities in people. With an integrated suite of cloud-based solutions,...
-
Lead Customer Success Strategist
6 days ago
Oklahoma City, Oklahoma, United States Grundfos Full timePosition Overview:As a key player in our Digital Solutions team, you will have the opportunity to tackle significant global water and climate challenges while advancing your career within a renowned organization.Role Summary:We are seeking a Senior Customer Success Manager to spearhead our newly formed Customer Success division, focusing on nurturing and...
-
Customer Success Manager
3 months ago
Redwood City, United States Dexterity Full timeThis position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering...
-
Customer Success Manager
2 months ago
Oklahoma City, United States Theatro Labs, Inc Full timeTheatro is building a new Customer Success team and we are seeking experienced Customer Success Managers (CSM) to support and grow our strategic enterprise accounts. The primary responsibilities are to drive adoption, increase customer health, and increase the benefits our customers receive from Theatro. This is a quota-carrying position and the CSM is...
-
Customer Success Manager
3 months ago
Oklahoma City, United States Mimecast Full timeCustomer Success Manager, hybrid, Lexington, MA Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are looking for a highly driven and motivated individual who is passionate about building strong customer...
-
Customer Success Manager
2 months ago
Jersey City, United States Penn Foster Inc Full timeLocation: Jersey City or Remote from New Jersey, Chicago or Florida As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unforgettable...
-
Customer Success Manager
1 week ago
Redwood City, United States Orange Full timeCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the largest real...
-
Customer Success Manager
2 months ago
Salt Lake City, United States Pearl Full timeAbout Pearl Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery — industry-leading capabilities which clinicians, practice owners,...
-
Customer Success Manager
1 week ago
Redwood City, United States Orange Full timeCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the largest real...
-
Customer Success Manager
1 week ago
Redwood City, United States Orange Full timeCompany Overview: Orange Charger is a pioneering company in the energy management and electric vehicle (EV) charging industry. We provide innovative solutions that enable property owners to maximize the efficiency of their energy usage and generate ancillary revenue through strategic EV charging infrastructure. Our clients include some of the largest real...
-
Customer Success Manager
1 week ago
Redwood City, United States SnapMagic Full timeSnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), SnapMagic is fresh off a round of VC funding from...
-
Customer Success Manager
2 weeks ago
Redwood City, United States Informatica Full timeJob Number: 37448 Position Title: Customer Success Mgr Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the...
-
Customer Success Manager
2 weeks ago
Redwood City, United States Informatica Full timeJob Number: 37448 Position Title: Customer Success Mgr Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most...
-
Customer success manager
2 months ago
Dade City, United States Randstad Full timeCustomer Success Manager Leaders in the agricultural industry with over 40 years of experience, our client deliver the best seed and customer service possible to their customers. They are now searching for passionate and driven candidates to join their team as Customer Success Managers! This is a Monday- Friday opportunity, that will also require candidates...
-
Customer Success Manager
1 month ago
Oklahoma City, United States Dell Technologies Full timeSecureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right...
Lead, Customer Success Manager
2 months ago
The Lead, Customer Success Manager will join the expanding Customer Success team as a player/coach, serving as both a hands-on contributor and mentor a team of 4-6 Customer Success Managers. The role involves ensuring clients receive a smooth experience from onboarding to post-launch support.
The Lead, Customer Success Manager will spend 70% of their time coaching and mentoring the team and the other 30% driving client satisfaction, continued growth and expansion opportunities. You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales and Marketing to support product adoption. You will also have the opportunity to advocate for your customers and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, expansion opportunities for Sales & Partnerships, and visibility into use cases and customer health for the organization.
What You'll Do:
- Provide guidance, training, and ongoing support to 4-6 Customer Success Managers, fostering a culture of continuous improvement and excellence.
- Lead weekly pipeline reviews with each Account Manager, analyzing performance metrics and developing actionable plans to accelerate account conversion.
- Manage a portfolio of accounts, overseeing maintenance, growth strategies, increased profitability, strategic direction, and overall client satisfaction.
- Collaborate cross-functionally to develop and implement strategies aimed at boosting product adoption, enhancing engagement, and driving scalable growth.
- Work with the team to develop Standard Operating Procedures (SOPs) focused on streamlining processes and ensuring consistency in operations.
- Utilize data analytics to analyze, track, and execute team performance metrics, ensuring continuous progress towards daily, weekly, and quarterly KPIs.
- Manage client escalations through effective project management, collaborating with Sales and Partnerships to define action plans aimed at client retention and resolution of internal and external initiatives.
- Leverage successful client relationships to identify additional case studies, referrals, and advocacy opportunities, thereby expanding the network of advocates and driving business growth.
- 2+ years of experience mentoring or leading individual contributors
- 4+ years of experience in an Account Management or Customer Success
- Experience using CRM systems such as Salesforce.com and Data analytical tool.
- Positive, can-do attitude; calm under pressure when working through time-sensitive customer issues
- Analytical skills and the ability to interpret customer data, compile reports, and make insightful, data-driven decisions
- Highly self-motivated and autonomous, demonstrating ownership over business results
- Demonstrated aptitude to learn quickly, including an interest finance, and/or Financial Technology
About Tapcheck:
Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.
The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they've earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.
How We Get Things Done:
Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.
- Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.
- Grit: We admire individuals with grit - those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.
- Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
- Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.
- Competitive Base + Bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Match
Compensation: $100K base + 15% performance bonus. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Equal Employment Opportunity Policy
Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
LI-Remote
