Customer Success Manager
4 months ago
About Pearl
Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery — industry-leading capabilities which clinicians, practice owners, labs and insurers use to elevate the efficiency, accuracy and consistency of dental care around the world.
Who We’re Looking For
We are seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within dental practice accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management and Finance teams to ensure our services are delivered successfully. Ideal candidates will take initiative, respond quickly and creatively to dynamic situations and show ownership.
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
Work with customers to ensure they are leveraging Pearl’s suite of tools effectively and finding value in our services
Become an expert in Pearl’s provider-focused product offerings and educate customers on the use and benefits of our products
Perform basic to intermediate level troubleshooting for all Pearl products and services as needed
Maintain and continue to expand technical product knowledge to remain proficient
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Efficiently manage time and focus to ensure fulfillment of all activities essential to facilitating customer satisfaction, account renewal, and account growth
Maintain customer data i.e. contacts, account health, significant events, substantive notes etc. in relevant systems
Work with leadership to help drive cross-functional and cross-departmental initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
What You’ll Need to Succeed
2-3 years customer success or solutions consulting experience
2+ years of experience working in or with dental practices
Ability to read 2D dental radiography
Ability to work in a fast-paced, busy environment
Ability to multi-task and manage multiple tasks at one time
Excellent communication skills both written and verbal
Intermediate computer skills (working with browsers, spreadsheets, and text documents)
Ability to solve customer issues
Ability to work with a pipeline of tasks and complete them in a timely manner
Demonstration of excellent customer service skills
Ability to work 40 hours a week and maintain full-time status
What We Offer
Competitive Benefit and Compensation Offerings
Ongoing Training and Development Opportunities
Unaccrued, Flexible PTO
Remote Work
#J-18808-Ljbffr
-
Manager, Customer Success
2 weeks ago
Salt Lake City, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Manager, Customer Success
2 weeks ago
Salt Lake City, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Customer Success Manager
4 weeks ago
Salt Lake City, United States Skillable Full timeDescription Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven, and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! Our people and talent are what make us great and...
-
Customer Success Manager
2 weeks ago
Salt Lake City, United States Hilti Corporation Full timeWhat's the role? The role of Customer Success Manager is to own customer success in FM and OT and build a sustainable customer relationship. This position is responsible for coordinating, supporting, and servicing ONTrack and Fleet management. This role will work to reduce customer churn and improve quality of service through execution of the LCM process...
-
Customer Success Manager
3 weeks ago
Salt Lake City, United States NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Customer Success...
-
Customer Success Manager
1 week ago
Salt Lake, Utah, United States Lucid Software Full timeCustomer Success ManagerAt Lucid Software, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, you'll provide expertise in change management and be a...
-
Customer Success Manager
3 weeks ago
Salt Lake City, United States NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about?The Customer Success Manager...
-
Customer Success Manager
4 weeks ago
Salt Lake City, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
2 weeks ago
Salt Lake, Utah, United States Lucid Software Full timeJob Title: Customer Success ManagerAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying opportunities for expansion.Responsibilities:Lead and inspire a...
-
Customer Success Manager
3 weeks ago
Salt Lake, Utah, United States Lucid Software Full timeAbout Lucid SoftwareLucid Software is a leading provider of visual collaboration solutions, empowering teams to see and build the future from idea to reality. Our core values include innovation, passion, individual empowerment, initiative, and teamwork. We strive to create an inclusive and respectful environment for everyone.Job SummaryWe are seeking a...
-
Customer Success Manager
3 weeks ago
Salt Lake, Utah, United States Quilt Software Full timeCustomer Success Manager Role OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Rain Retail. As a key member of our customer-facing team, you will be responsible for ensuring a seamless and successful onboarding experience for new customers.Key Responsibilities:Manage the end-to-end onboarding process for new customers,...
-
Customer Success Manager
3 months ago
Salt Lake City, United States VamosVentures Full timeWhy join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce...
-
Customer Success Manager
1 week ago
Salt Lake, Utah, United States Lucid Software Full timeJob DescriptionAt Lucid Software, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving customer adoption and retention of our solutions.Key Responsibilities:Lead and inspire a team of Customer Success Managers to achieve increased retention, expansion, and...
-
Customer Success Manager
3 days ago
Salt Lake, Utah, United States Lucid Software Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Lucid Software. As a key member of our Customer Success Team, you will be responsible for ensuring our customers derive maximum value from our solutions.Key ResponsibilitiesDevelop a deep understanding of the Lucid Suite and demonstrate its value to customers.Create...
-
Customer Success Manager
2 weeks ago
Salt Lake, Utah, United States Chargezoom Full timeCustomer Success ManagerChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.We are...
-
Customer Success Manager
2 days ago
Salt Lake, Utah, United States Chargezoom Full timeWe are seeking a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team at Chargezoom, a fast-growing SaaS fintech startup that specializes in delivering automated payment solutions.As a key member of our team, you will be responsible for acting as the main point of contact and product expert during your clients' first...
-
Sr. Customer Success Manager
4 weeks ago
Salt Lake City, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Senior Customer Success Manager
3 weeks ago
Salt Lake, Utah, United States Lucid Software Full timeCustomer Success ManagerLucid Software is a leader in visual collaboration, empowering teams to bring their ideas to life. We value innovation, passion, and excellence in everything we do. Our hybrid workplace promotes a healthy work-life balance, allowing employees to work remotely, from one of our offices, or a combination of both.About the RoleWe're...
-
Sr. Customer Success Manager
2 months ago
Salt Lake City, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Sr. Customer Success Manager
2 weeks ago
Salt Lake City, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...