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Customer Success Manager

3 months ago

Salt Lake City, United States Blue Chip Group Full time

Blue Chip Group About us: Blue Chip Group began as a family-owned business and has grown from humble beginnings to becoming one of the nation's leading dry foods manufacturers dedicated to making only the best food storage products on the market to help American families be better prepared to face any emergency. Our team is made up of amazing people from diverse backgrounds who are driven, smart, friendly, and who are committed to professional growth and the desire to succeed. To learn more about our products, our people, and our values go to Blue Chip Group . Job Title: Customer Success Manager Location: Salt Lake City, Utah Employment Type: Full-time Compensation And Benefits: Competitive salary. Medical, Dental, Vision, Life Insurance, Short & Long-Term Disability, Accident, and Hospital Indemnity Plans, FSA & HSA. Employee Assistance Program. 401(k) with Company match up to 4% of employee contributions with immediate vesting. Paid Time Off. Flexible working hours and remote work options. Job Description: One of the key components of Blue Chip Group's go-to-market strategy is Commercialization. This entails: expert onboarding of customers and their projects, maximizing customer experience, and achieving gold standard product at/near start-up. The Customer Success Manager function is key to executing strategy and differentiation among competition. The Customer Success Manager's role includes: Developing and managing stage gate process. Onboarding new customers. Managing customer start-ups. Managing customer projects. Managing Customer Experience Representatives. BCG will maximize opportunities to partner more closely with our existing customers and provide greater initial engagement with our potential customers. Key Functional Responsibilities: Leads strategic commercial initiatives for BCG. Leads Stage Gate Process. Works closely with R&D to manage handoff of new products from development to commercialization. Responsible for planning, executing, and closing commercialization projects. Supports interface between BCG functional teams within the organization. Leads cross-functional teams to ensure successful delivery of projects. Interfaces with various functional teams across the organization required to execute commercialization projects. Drives process collaboration and organization-wide process consistency. Champions quality outputs. Drives preparation for key senior management reviews and presentations. Proactively communicates to management regarding commercialization status and risks. Liaises with customers to provide updates on project timelines and budgets. Manages project action register through defined startup period. #J-18808-Ljbffr