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Child Support Specialist

2 months ago

Jacksonville, United States YoungWilliams Child Support Services Full time
Summary of Position

The Child Support Specialist is responsible for initiating locate,
intake, establishment, enforcement, or interstate actions for the establishment
of paternity, establishment of a support order, enforcement of a support order,
and the collection of current and delinquent child support. This individual
ensures that all State, Federal, and contractual time frames are met concerning
establishing and or enforcing child support orders. The specialist interviews customers
by telephone and in person to determine service needs and to identify legal
issues. The position requires the ability to work with customers in all stages
of the child support process through both scheduled and unscheduled interviews.

Essential Job Requirements
  • Assesses cases in accordance with state and
    federal policies, rules and regulations, such as location of non-custodial
    parent's address, employment, and assets; establishment of paternity and/or
    support order; enforcement of support orders; and review/adjustment of support
    orders and take appropriate case action within established federal, state, and
    contractual time frames.
  • Obtains and processes information necessary for
    the establishment of paternity and support orders, enforcement of support
    orders and review/adjustment of support orders including contacting mothers and
    alleged fathers to attempt to secure consent orders of paternity and/or
    support.
  • Conducts interviews with custodial and
    non-custodial parents.
  • Accesses system data, including the state
    specific system(s), and appropriate internet resources to obtain relevant case
    information.
  • Prepares cases and the necessary legal and/or
    administrative documents for review and approval by staff attorney and/or
    administrator/supervisor designee.
  • Monitors cases for delinquencies and
    modifications and takes enforcement actions, as appropriate.
  • Calculates current child support amounts in
    accordance with Child Support Guidelines and DHS rules and regulations.
  • Calculates child support arrears and other
    financial adjustments.
  • Completes necessary analysis and child support
    calculations to ensure child support payments are distributed and disbursed in
    accordance with state, federal, and contractual requirements.
  • Responds to telephone inquiries and attends to
    requests for service from walk-in customers, in a professional manner. Accesses
    automated case records and provide case status information to customers, as
    necessary.
  • Records in the automated and/or hard copy case
    file all necessary information related to the establishment and/or enforcement
    of a child support obligation.
  • Maintains confidentiality and security of case
    information.
  • Regular and timely attendance.
  • Performs other duties as may be assigned by
    management.

Required Education

Associate's degree in a related field or relevant years of
experience

Required Experience

Two years of experience in human services as a case manager.
Experience in child support enforcement or collections preferred. Familiarity
with an office environment including the use of automated systems is desired.