Remote Care Coordinator
2 months ago
We live by the saying "an ounce of prevention is worth a pound of cure". Our mission is to empower healthy and thriving communities by building bridges between housing and health.
At Ounce, we believe income and zip code should not be a barrier to accessible and convenient services that support our health & wellness. We do this by providing care coordination, benefit enrollment, and wraparound services to thousands of residents of affordable housing communities. We are looking for creative and kind teammates to join us in this journey
Our values:
- Residents come first
- Creativity wins the day
- Caring for each other helps us care for others
- Always Be Celebrating ("ABC")
- Progress over perfection
Ounce of Care promotes health & wellness within affordable housing communities. We provide services to residents of these communities, including scheduling appointments to save time, checking eligibility and helping apply for benefits, and providing peace of mind by staying up-to-date on insurance. Learn more at www.ounceofcare.com.
Job Description:
In this remote role, you will support our team of on-site Community Leads by assisting residents over the phone. This can include conducting a resident intake & needs assessment, getting residents enrolled with Ounce, connecting them with healthcare services & scheduling appointments, and completing benefits applications.
You will work closely with our Community Health Leads, and represent Ounce within the community. You'll help to build trust and respect with residents, identify their needs, and work with our team to make sure they get access to high-quality services that promote health & wellness.
Requirements:
- Experience with Washington D.C. healthcare and benefits systems, including familiarity with applications and processes such as Medicaid recertification, SNAP, LIHEAP, SSI, and other benefits.
- Experience with outreach to healthcare providers and/or patients.
- Comfortable with data entry to record work being done for residents, including referrals, in our technology platform.
- Candidates who are bilingual (e.g,, Spanish, Amharic) are also encouraged to apply.
- $28 per hour
- 15 - 25 hours / week to start with the potential to become a full-time position (hours will mostly take place 8 am - 5 pm ET, M-F, but also some flexibility for evening and/or weekend work)
Ounce is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
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