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Dispatcher/Operator (On Call)

4 months ago

Long Beach, United States Pebble Beach Full time
Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Dispatcher/Operator is responsible for facilitating the smooth transition of guest movement from one activity to another. Candidate must have a clear and concise speaking voice which is critical to answering calls and act as dispatch for the Transportation department. They must be service oriented, a self-starter, and have excellent communication and problem-solving skills. They must be able to take charge and direct people while maintaining a positive and helpful attitude. Position does require some driving.

Essential Duties & Responsibilities:
  • Answer and direct all incoming calls.
  • Coordinate booking of transportation for guests, groups and employees.
  • Use guest names and recognize return guests whenever possible.
  • Coordinate the cleaning of the vehicles as needed.
  • Maintain sign in log and key control for resident storage area.
  • Ensure that all bill posting forms are correctly filled, posted and routed.
  • Maintain key control for all transportation department vehicles.
  • Coordinate and direct drivers during shift that all transportation needs are met.
  • Collect all pre-shift vehicle inspection check lists from drivers.
  • Maintain Lexus sign out sheet.
  • File all paperwork on a daily basis.
  • Collect all driver logs for company vehicles.
  • Request and schedule all non-resort transportation needs (i.e. residents)
  • Ensure staff members are aware of daily business activity, including VIP and group schedules and any other special arrangements.
  • Monitor office supplies and request replacements as needed.
  • Answer basic questions about area and resort and transfer callers to appropriate departments as needed.
  • Must be able to take charge and direct drivers while maintaining a positive and helpful demeanor
  • Clean and maintain work area on daily basis.
  • Knows, models and integrates Pebble Beach Company culture (mission, values, and standards).
  • Comply with the Pebble Beach Company safety and health policies and procedures.
Absolutely Required Skills:
  • Excellent communication skills.
  • Proficient in Microsoft Office.
  • Ability to work weekends and holidays.
  • High school diploma or equivalent.
  • Valid California driver's license and current DMV report required.
Desired Skills:
  • Second language helpful.
  • Some hotel or resort experience preferred.
Physical Requirements:

Ability to sit for long periods of time. Repetitive hand use. Ability to carry up to 50 pounds.

Why work for Pebble Beach Company:
  • Competitive Pay: $18.00/hour plus service charges.
  • Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
  • Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
  • We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
  • Play our world-famous golf courses Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
  • Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
  • Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.