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Desktop and Mobility Support
2 months ago
Job Title: Desktop and Mobility Support
Location: San Diego, CA
Duration: Full Time-Only
Job Description : Job Title Desktop and Mobility Support Skill Communication Skill Type Helpdesk Minimum Experience 7 - 10 Years Qualification Location San Diego, C
Roles & Responsibilities:
• Provide remote desktop level L2/L3 troubleshooting of end
user issues by taking remote control of their
Laptop/Desktop/VDI
• Solve technical issues related to Windows 10/11, iOS and Mac
operating systems and standard software components like MS
Office/VPN/Anti-Virus/Skype etc.
• Provide support in enroll the iOS devices in MDM (JAMF)
and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy,
Encryption and failed Software configuration of end user
devices
• Manage the Security compliance health status of end user
workstations
• Monitor security patching status and remedy deficiencies
proactively
• Diagnose, troubleshoot, resolve and escalate supported
software, hardware and peripheral Incident calls assigned
from Service Desk team
• Adjust configuration options as required to resolve defects
identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to
be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers
including BIOS & utilities
• Support Windows 10 Feature upgrade using modern
management techniques - SCCM/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience.
• Report on Workstation image deployments and patch
compliance metrics
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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