Desktop Support Technician

2 months ago

San Antonio, United States Apex Systems Full time

Apex Systems is hiring an IT Desktop Support Technician with a government client in San Antonio, TX If interested please send your updated resume/Sec+ to Jordan Dobrinsky @jdobrinsky@apexsystems.com


Job Title: IT Desktop Support Technician (Tier 1)


Location: San Antonio, TX, Onsite 100%


Shift: Must be available 1st, 2nd, and/or 3rd shift, and able to support a 24 x 7 environment.


Clearance: Candidates must be U.S. Citizens and able to obtain and/or maintain an ADP II Public Trust security clearance as a condition of employment


Pay Rate: $26.04 + $4.41 SCA = $30.45


Responsibilities:

  • First-level support of all inbound calls, generating an Incident for all new issues.
  • Accurately logging, ticketing, and tracking/owning all incidents.
  • First contact resolution of desktop issues or follow proper escalation procedures
  • Provide accurate, timely, and professional resolution on all supported issues.
  • Timely, accurate, thorough and professional follow-up on all Incidents.
  • Quickly identify and escalate high-priority issues.
  • Accurately triaging/assigning/escalating tickets per current processes and standards.
  • Maintain dependable attendance and schedule adherence.


Skills:

  • Strong critical thinking skills that facilitate expedient problem solving
  • Strong communication skills
  • The ability to effectively communicate technical matters to a non-technical audience
  • Hardware/software maintenance skills
  • Ability to multitask while staying focused in a fast-paced competitive environment
  • Proficient with Microsoft Office
  • Proficient with Windows 7 and Windows 10 operating system
  • Knowledge of mobile devices
  • Experienced in the use of remote access applications
  • Able to work in a team environment
  • Able to resolve technical issues within the policies and guidelines provided
  • Excellent customer service skills


Requirements:

  • Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.
  • Certifications:
  • CompTIA Security+ CE certification is required upon submittal.
  • Microsoft Certified IT Professional (MCP) and/or Help Desk Institute (HDI) certifications, desired.
  • Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays.
  • Bachelor's Degree or 4 years of related IT experience.

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