Office Assistant in Guest Services

3 weeks ago

Hilo, United States Hale Akua Garden Farm Full time

Hale Akua Garden Farm & Eco-Retreat Center is a gorgeous eco-retreat center and certified organic farm, overlooking 30 miles of untouched Maui coastline. It is located in the pristine valley of Huelo, just outside of Haiku.

We host individuals, families, couples and small groups who come to unwind and reconnect with their deeper selves. Hale Akua is also a large retreat venue supplier where retreat leaders from all over the world come to host their retreat. The property features an organic farm which draws interest and guests to our property.

This is an office position in guest services and includes phone, email, and in-person handling of clients, vendors, and staff persons. You will assist other office personnel with bookings made through Airbnb, VRBO, and a web-based retreat booking program. You will also be working with current and potential retreat leaders taking them on tours of the property, and assist in creating booking packages for their participants. You will be responsible for personnel time keeping and submission for payroll. You will be working with an accountant preparing invoices for payment. You will be welcoming registered guests and giving short tours of the property. As your experience with our office grows, more responsibilities will be offered. In hiring for this position, we are seeking to ensure that the retreat center functions well with an excellent guest experience. All employees must have their own car with a current safety check and a current driver's license.

Hours for this full-time job are Monday-Friday 9am-5pm. Hours and even occasional days may vary to accommodate events on the property. The job starts out as a training position, where you will work with the other staff, and will eventually graduate to being a fully active member of our team.

We would like someone who has had experience with taking at least some retreat, and as a result, has some understanding of the kind of people who come to retreats.

We would also like someone who is interested in training in Compassionate Communication (NVC), a system of communication developed by Marshall Rosenberg PhD. (cnvc.org). Basic training in this style is offered from time to time and is important to participate in.

Requirements

Required Qualifications

  • Great customer service skills
  • Prior office experience is a must
  • Excellent computer skills on both Mac and PC and have an ability to learn more
  • Ability to multi-task and to prioritize
  • Ability to troubleshoot guest issues as they arise
  • Excitement about being part of a team and an eagerness to learn Compassionate Communication
  • Excitement about the purpose and vision of the retreat center
  • Ability to be cross-trained and willingness to perform duties outside official scope of position is a must.
Desired Qualifications
  • Hospitality experience desired
  • Experience with booking systems / software
  • Familiarity with Airbnb and VRBO booking management
  • Ability to create flyers for marketing local programs
  • Ability to draft retreat contracts

Benefits

$20 per hour. 100% Paid Health Insurance, Vision, Dental. Paid Time Off - Includes paid vacation, holidays and sick days. Use of salt water pool, hot tub and sauna facilities after work hours. Good performance related bonuses too. Opportunities for staff who teach their own classes are possible in our yoga room when that is not being booked by guests.

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