Front Desk Supervisor

2 weeks ago


Hilo, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time
Job DescriptionJob Description

The Front Desk Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.


Compensation:

$20 - $21 hourly

Responsibilities:

Essential Job Tasks:

  • Assists in the operations of the Front Desk by supervising all Guest Service associates
  • Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests
  • Fills in at the Front Desk during busy periods or when staffing needs dictate
  • Performs other duties as assigned by management


OTHER TASKS:

  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests


Qualifications:
  • Ability to work irregular shifts, nights, weekends, holidays, and overtime as activity levels demand
  • Prior experience in a front desk position, lead or supervisor or extensive experience
About Company

Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton is 30 mi from Hawaii Volcanoes National Park. All rooms have free WiFi.


Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.


The Grand Naniloa Hilo, a DoubleTree by Hilton features an outdoor swimming pool and sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.



  • Hilo, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Description The Front Desk Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction. Responsibilities Essential Job Tasks: •Assists in the...


  • Hilo, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...


  • Hilo, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love...


  • Hilo, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...


  • Hilo, United States Soul Community Planet Full time

    * This Position is 10 PM to 6 AM - Part Time & Full Time Available * The Front Desk Night Audit is primarily responsible for auditing daily revenues for accuracy. They are responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the resort. The Front Desk Night...


  • Hilo, United States Soul Community Planet Full time

    * This Position is 10 PM to 6 AM - Part Time & Full Time Available * The Front Desk Night Audit is primarily responsible for auditing daily revenues for accuracy. They are responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the resort. The Front Desk Night...

  • Area Supervisor

    12 hours ago


    Hilo, United States Ross Stores Full time

    Our values start with our people, join a team that values you!We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and...

  • Area Supervisor

    6 days ago


    Hilo, Hawaii, United States Ross Stores Full time

    Our values start with our people, join a team that values youWe are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting...

  • Assoc Dir of Dev-HI

    1 month ago


    Hilo, United States University of Hawaii Foundation Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Associate Director of Development (“Associate Director”) is a key member of the UHF Development Team, primarily focused on identifying, engaging and soliciting prospective donors for major and leadership gifts that support the vision of the Chancellor of the University of Hawai‘i at Hilo (“UH Hilo”)...

  • Assoc Dir of Dev-HI

    1 month ago


    Hilo, United States University of Hawaii Foundation Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Associate Director of Development (“Associate Director”) is a key member of the UHF Development Team, primarily focused on identifying, engaging and soliciting prospective donors for major and leadership gifts that support the vision of the Chancellor of the University of Hawai‘i at Hilo (“UH Hilo”)...


  • Hilo, United States Outrigger Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs...

  • Pbx Operator

    2 weeks ago


    Hilo, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Job DescriptionJob DescriptionThe PBX Operator shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Resort's Culture. Primarily responsible for responding to incoming calls in a timely and friendly manner and directing caller to the appropriate destination. S/he often...


  • Hilo, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:The professional registered nurse Home Therapies RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from RN CAP 1. This position is accountable and responsible for the provision and coordination of clinically competent care...

  • Medical Assistant

    5 days ago


    Hilo, United States Hui Malama Ola Na 'Oiwi Full time

    Job DescriptionJob DescriptionThank you for your interest in the Medical Assistant / Referral Coordinator position at Hui Mālama Ola Nā ʻŌiwi. We are excited to announce this opportunity and are eager to find a candidate who shares our commitment to serving the community and promoting health equity.To apply for this position, please submit your resume...

  • Billing Coder

    5 days ago


    Hilo, United States Hawai'i Island Community Health Center Full time

    Job DescriptionJob DescriptionHawaii Island Community Health CenterJob Title-Billing CoderSupervised By-Billing ManagerPOSITION FUNCTION SUMMARYUnder the general direction of the Billing Manager, the Billing Coder is responsible for the timely completion of all billing functions including maintaining accurate record of all patient accounts, recording...


  • Hilo, United States KTA Super Stores Full time

    Job DetailsJob Location KTA Puainako Store 3 - Hilo, HI Position Type Part Time Salary Range $16.00 - $17.00 Hourly Job Shift Any DescriptionPRIMARY RESPONSIBILITY The primary responsibility of a Stock Clerk is to ensure customer satisfaction by neatly and accurately stocking the sales floor shelves in a timely manner. A Stock Clerk also increases customer...


  • Hilo, United States Hawai'i Island Community Health Center Full time

    Job DescriptionJob DescriptionHawaii Island Community Health CenterJob Title: Patient Navigator-Street Medicine POSITION FUNCTION SUMMARYUnder the general direction of the Director of Street Medicine Outreach and direct supervision of the Street Medicine Outreach- Registered Nurse, the Patient Navigator (PN)- Street Medicine Outreach is responsible for...


  • Hilo, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...


  • Hilo, United States KTA Super Stores Full time

    Job DetailsJob Location KTA Downtown Hilo 1 - Hilo, HI Position Type Part Time Salary Range $17.00 - $19.00 Hourly Description The primary responsibility of Store Maintenance is to ensure customer and employee safety and satisfaction by cleaning and maintaining a sanitary public and work environment. Store Maintenance also increases customer loyalty by...

  • Program Assistant

    1 month ago


    Hilo, Hawaii, United States The Salvation Army USA Western Territory Full time

    Department: Family Intervention ServicesPosition Title: Program Assistant - Hilo Outreach/PreventionSupervisor: Program ManagerFLSA Status: Non-exemptDate: Jan 2024 General Statement: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people. MISSION STATEMENT: The Salvation Army,...