Front Desk Supervisor
2 weeks ago
The Front Desk Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
$20 - $21 hourly
Responsibilities:Essential Job Tasks:
- Assists in the operations of the Front Desk by supervising all Guest Service associates
- Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests
- Fills in at the Front Desk during busy periods or when staffing needs dictate
- Performs other duties as assigned by management
OTHER TASKS:
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Ability to work irregular shifts, nights, weekends, holidays, and overtime as activity levels demand
- Prior experience in a front desk position, lead or supervisor or extensive experience
Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton is 30 mi from Hawaii Volcanoes National Park. All rooms have free WiFi.
Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.
The Grand Naniloa Hilo, a DoubleTree by Hilton features an outdoor swimming pool and sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.
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