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Manager, Health Navigator

2 months ago

Rancho Cucamonga, United States IEHP Full time

What you can expect

Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience

Under the direction of the Clinical Director of Community Behavioral Health, the Manager, Health Navigator is responsible for partnering in the development of a school engagement strategy and program which is inclusive of cross sector relationship and infrastructure building. The position will also support effective collaborative relationships with multiple internal departments and external stakeholders, including, but not limited to, county offices of education, school districts, and community-based organizations (CBOs). The work will focus on the coordination and implementation of the Health Navigator Healthy School program as it pertains to Member education, primary care, and prevention and the promotion of wholistic health in a culturally sensitive manner in alignment with applicable regulations and compliance.

Key Responsibilities

  1. Work in partnership with the Clinical Director of Community Behavioral health in aligning Community Behavioral Health initiatives with the organization's Behavioral Health prevention and early intervention strategies focused on children and youth.

  2. Hire, train, and manage Health Navigator Leadership and support staff, while monitoring outcomes.

  3. Track, evaluate, and advance Community Behavioral Health opportunities, partnerships (current and prospective) and key initiatives for Community Behavioral Health.

  4. Oversee the development of a broad range of communication materials for internal and external audiences to articulate partnership opportunities, pilot programs and initiatives, and research findings related to Community Behavioral Health goals.

  5. Oversee the implementation and maintenance of Health Navigator trainings, evaluating progress, and recommending improvements annually.

  6. Review healthcare related legislation and assess impact on IEHP's Community Behavioral Health programs and initiatives including but not limited to the California Youth and Behavioral Health Initiative.

  7. Develop and maintain productive relationships with key external stakeholders, including but not limited to, County agencies, County Offices or Education and school districts across Riverside and San Bernardino Counties.

  8. Collaborate with internal IEHP stakeholders, supporting efforts to coordinate services provided in the community.

  9. Stay up to date and relay organizational and departmental programmatic changes to ensure departmental procedures are accurately informed.

  10. Conduct performance reviews of direct reports within IEHP guidelines.

  11. Develop and lead appropriate departmental meetings and trainings.

  12. Recommend and implement program changes as necessary to meet IEHP's Community Behavioral Health and organization wide strategy.

  13. Develop and nurture relationships with community-based organizations providing resources and support to school districts, members and families.

  14. Assist in the coordination of education/discussion forums surrounding various preventive health, or healthcare access topics in program territories.

  15. Manage initiatives and programs related to the Student Behavioral Health Incentive Program (SBHIP) and other applicable state driven initiatives.

  16. Responsible for maintaining and collecting quantitative and qualitative information and evaluative tracking data on program and initiatives, to assist in providing monthly, quarterly reporting.

  17. Represent IEHP and Community Behavioral Health in various stakeholder panels, meetings and coalitions.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

  • CalPERS retirement
  • 457(b) option with a contribution match
  • Generous paid time off- vacation, holidays, sick
  • State of the art fitness center on-site
  • Medical Insurance with Dental and Vision
  • Paid life insurance for employees with additional options
  • Short-term, and long-term disability options
  • Pet care insurance
  • Flexible Spending Account - Health Care/Childcare
  • Wellness programs that promote a healthy work-life balance
  • Career advancement opportunities and professional development
  • Competitive salary with annual merit increase
  • Team bonus opportunities

Education & Experience

  • Five (5) or more years leading and developing programs for populations experiencing health disparities. Experience developing and delivering presentations. Experience in developing and delivering trainings. Experience with Community Health Work/Promotora Programs. Experience with coordinating care for Members. Five (5) years of experience in any/all the following: Program Management and/or Managed Care/IPA/Clinic Setting.
  • Community Health Worker Certification required
  • Bachelor's degree in Social Work, Public Health, Leadership or related fields from an accredited institution required.
  • In lieu of the required degree, a minimum of eight (8) years of additional relevant and direct work experience with vulnerable populations of the Inland Empire is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.

Key Qualifications

  • Bilingual (English/Spanish) preferred. Computer skills, including typing, data entry, and managing email.
  • Proficiency with Word, Excel and Power Point are highly desirable.
  • Excellent communication and interpersonal skills.
  • Relationship skills, including but not limited to empathy, motivational interviewing, coaching and social support, and managing conflict.
  • Professional skills, including but not limited to balancing multiple projects, constant learning, observing ethical and legal rules, identifying situations calling for mandatory reporting, and practicing respect and courtesy.
  • Excellent writing, project management, and organizational skills.
  • Proven ability to:
  • Respond to and manage a fast paced and changing environment with a positive attitude and flexibility.
  • Show passion and commitment to social justice and compassion for all.
  • Establish and maintain effective working relationships both within and outside of the organization.
  • Possess a wide degree of creativity and latitude is expected.
  • Have a strong work ethic and possess a willingness and ability to learn.
  • Be extremely organized, with sharp attention to detail and ability to work independently and self-directed.
  • Show strong time management skills.
  • Have a high degree of patience.
  • Be a strong team player and proactive problem solver capable of accomplishing program goals.

  • Maintain Member confidentiality.

  • Strong knowledge and familiarity with:

  • Medi-Cal and Medicare required.
  • Resources available in both Riverside and San Bernardino Counties such as housing assistance, food programs, county behavioral health etc. is required.
  • Prevention principles as it relates to whole person care.
  • Understanding and sensitivity to a multi-cultural environment and community.

Start your journey towards a thriving future with IEHP and apply TODAY