Current jobs related to Front Desk Agent - Naples - Guest Services

  • Front Desk Supervisor

    2 days ago

    Naples, Florida, United States Springhill Suites Naples Full time

    Front Desk Supervisor Opportunity at Springhill Suites NaplesWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Springhill Suites Naples. As a Front Desk Supervisor, you will be responsible for overseeing the front desk team and ensuring a seamless guest experience.Key Responsibilities:Provide exceptional customer...

  • Front Desk Supervisor

    5 days ago

    Naples, Florida, United States Springhill Suites Naples Full time

    Job Title: Dual Front Desk SupervisorWe are seeking a highly skilled and experienced Dual Front Desk Supervisor to join our team at Springhill Suites Naples.Job SummaryThe Dual Front Desk Supervisor will be responsible for overseeing the front desk team and ensuring a smooth guest experience. This includes providing exceptional customer service, supervising...

  • Hotel Front Desk Representative

    2 weeks ago

    Naples, Florida, United States Guest Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Guest Services. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide administrative support to management and...

  • Dual Front Desk Supervisor

    3 days ago

    Naples, United States Springhill Suites Naples Full time

    Description Join the team at the Springhill Suites & Fairfield Inn by Marriott Naples as our Dual Front Desk Supervisor. Front desk supervisors should have excellent communication and interpersonal skills, and be able to multitask in a fast-paced environment. Responsibilities A front desk supervisor at a hotel is responsible for overseeing the front desk...

  • Front Desk Agent

    3 weeks ago

    Naples, United States Inn on Fifth Full time

    Job Type Full-time Description The Inn on Fifth is seeking a Front Desk Associate to join our amazing team! As the first and last person a guest sees gives us the opportunity to set the tone for the guest experience and the opportunity to correct any issues upon departure. Positioned in the lobby of the hotel the front desk is a hub for guests to receive...

  • Hotel Front Desk Representative

    3 weeks ago

    Naples, Florida, United States Guest Services Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Guest Services. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing front desk operations, and ensuring a seamless experience for all visitors.Key Responsibilities:Guest Services: Provide administrative...

  • Hotel Front Desk Representative

    2 weeks ago

    Naples, Florida, United States Guest Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Guest Services. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide administrative support to management and...

  • Front Desk Representative

    2 weeks ago

    Naples, Florida, United States Guest Services Full time

    Job SummaryThe Front Desk Agent plays a vital role in providing exceptional customer service and ensuring a seamless experience for guests and vendors. As a key member of our team, you will be responsible for managing desk attendant functions, including checking guests in and out, handling reservations, and operating the switchboard.Key...

  • Front Desk Representative

    5 days ago

    Naples, Florida, United States Guest Services Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional customer service to guests and vendors, ensuring a seamless and welcoming experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesManage phone activity, including providing general...

  • Front Desk Clerk

    4 months ago

    Naples, United States Hilton Grand Vacations Full time

    HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay!*What will I be doing? As a Front Desk Clerk you would be responsible for executing your position's responsibilities and driving company success through performing the following duties to the highest standards: Ensures that every interaction with an owner or guest is a positive and...

  • Front Desk Manager

    2 months ago

    Naples, United States Marriott Hotels & Resorts Full time

    Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Strives to ensure guest Front Desk, Guest Service, Manager, Front Desk Manager, Customer Service, Operations, Hotel

  • Hotel Front Desk Representative

    5 days ago

    Naples, Florida, United States Guest Services Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional customer service to guests and vendors, handling reservations, and managing phone activity. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide administrative support to management and...

  • Front Desk Associate

    1 week ago

    Naples, Florida, United States Hilton Grand Vacations Full time

    Job SummaryAs a Front Desk Clerk at Hilton Grand Vacations, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests. Your primary duties will include managing front desk operations, handling guest inquiries, and providing assistance with reservations and retail services.Key ResponsibilitiesEnsure...

  • Hotel Front Desk Agent

    2 months ago

    Naples, United States Guest Services Full time

    Compensation Amount: 16.00 USD Hourly Job Summary: The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and phones. Must have strong customer services skills. Hotel experience a plus! Job Description: ESSENTIAL FUNCTIONS Provide administrative, reception and...

  • Front Desk Coordinator

    2 weeks ago

    Naples, Florida, United States Volvo Cars of Naples Full time

    Front Desk Receptionist Job DescriptionWe are seeking a highly organized and friendly Front Desk Receptionist to join our team at Volvo Cars of Naples. As a key member of our sales center, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our sales and management teams.Key...

  • Front Desk Receptionist

    2 weeks ago

    Naples, Florida, United States Glass Doctor® Full time

    Front Desk Receptionist Job DescriptionWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Glass Doctor®. As a key member of our office staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our team members.Key Responsibilities:Provide top-notch...

  • Front Desk Receptionist

    5 days ago

    Naples, Florida, United States Glass Doctor® Full time

    Front Desk ReceptionistWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Glass Doctor®. As a key member of our front office, you will be responsible for providing exceptional customer service, handling phone calls, and managing daily office operations.Key Responsibilities:Provide top-notch customer service to walk-in...

  • Front Desk Associate

    3 weeks ago

    Naples, Florida, United States Brookdale Senior Living Full time

    About the RoleWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Brookdale Senior Living. As a Front Desk Associate, you will be the first point of contact for visitors and residents, providing exceptional customer service and ensuring a warm and welcoming experience.Key ResponsibilitiesGreets all visitors entering...

  • Front Desk Representative

    1 day ago

    Naples, Florida, United States Great Wolf Lodge Full time

    Key ResponsibilitiesWelcome guests by providing a warm and friendly greeting, answering questions, and responding to their needs.Registration and Room AssignmentObtain or confirm room requirements from guestsVerify pre-registration and assign rooms accordinglyObtain necessary information and signatures from guestsIssue guest room keys and ensure a smooth...

  • Front Desk Associate

    21 hours ago

    Naples, Florida, United States Planet Fitness -Easy Mile Fitness Full time

    Job Title: Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness - Easy Mile Fitness. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a welcoming and judgement-free environment.Key...

Front Desk Agent

3 months ago

Naples, United States Guest Services Full time
GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM

Front Desk Agent - $15.00/hour

The DoubleTree by Hilton Naples is now hiring Front Desk Agents. Applicants must be available to work a flexible schedule to include days, nights, weekends, and holidays. This is a full-time position.

Candidates must be willing and able to represent the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences exemplary hospitality and care.

Responsibilities include checking guests in and out, making reservations, assigning rooms, accommodating special requests, answering phones professionally and ensuring the guests have an enjoyable stay and smooth check-in/checkout while also handling cashiering duties.

This position pays $16.00/hour.

Guest Services, Inc. offers competitive pay and amazing benefits such as medical, dental, vision, a 401K savings plan, paid time off, employee discounts at recreational and lodging facilities nationwide, and more Apply today to join our All Star Team

JOB SUMMARY

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.

ESSENTIAL FUNCTIONS
  • Provide administrative, reception and program support to management and staff.
  • Manage phone activity including providing general knowledge to callers.
  • Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
  • Register and assign rooms to guests.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Responds to guest inquiries.
  • Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
  • Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
  • High School Diploma preferred. Minimum of at least 16 years of age.
  • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
  • Computer proficiency.
  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Ability to arrange and coordinate schedules for reservations.
  • Excellent interpersonal, administrative, telephone and other communications skills.
PHYSICAL AND MENTAL REQUIREMENTS
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  • Ability to stand for the entire work day and to climb steps regularly.
  • Ability to sit at a desk and monitor phones for extended amounts of time.
  • Ability to withstand temperatures in indoor and outdoor environments.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
  • Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations system. POS system.


Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.