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Customer Service Rep
3 months ago
Benefits:
401(k)
Dental insurance
Health insurance
If you are a warm, authentic, and passionate person that enjoys working with the public then Solar Refrigeration & Appliance Service, Inc. has a job for you in our Metairie, LA office We are Louisiana's leading appliance service company and proud to be Whirlpool Factory Certified. We offer a range of attractive company perks in addition to our standard benefits Company Perks:
Paid vacations every 5 years for team members
Flexible doctor visits with personal leave
Bi-monthly lunches
Metric bonuses for achieving goals
Company benefits:
Health and Dental Insurance
Group Hospitalization and Prescription Coverage
Short Term & Long Term Disability
Life Insurance
Paid Leave
Paid Holidays
Group Retirement Program
We're seeking a candidate with office experience, exceptional communication skills, and superb organizational abilities.
As a Customer Service Representative, you'll be the main point of contact for our customers, managing incoming calls, emails, and service appointment scheduling. This role requires multitasking skills and the ability to build strong customer relationships.
Responsibilities:
Answering calls and emails from customers, staff, and manufacturers
Gathering accurate customer information when scheduling service appointments
Updating customer status with manufacturers, and customers
Coordinating and managing schedules with customers and service personnel
Verifying warranty coverage for customers
Maintaining friendly, reliable, and helpful customer interactions
Qualifications:
Minimum one year of customer service or call center experience.
Excellent written, verbal, and listening communication skills.
Detail-oriented and proactive problem solver
Dedicated to providing exceptional customer service and building rapport with customers.
Proficient in basic computer functions
Collaborative individual with a strong ability to work effectively in a team setting.
Willingness to learn and exceed expectations.
If you're interested in joining our established Customer Service team and enjoying these fantastic company perks and benefits, submit your application today
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
