Technical Sales Support

2 weeks ago

Mesa, United States Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 12/27/2024

Introduction:

We are seeking a Technical Sales Support - Crusher Wears to join our innovative Sales Support team. You will be responsible for providing technical and commercial support to customers, through comprehensive understanding of the products, support soft-wares and application areas. In this position, you will report to Senior Manager, TSS USA Mining.

This position is mainly located in Mesa, AZ. There will be up to 50% travel with this role.

Team you belong to:

Our team is enthusiastic about solving problems and providing the best solutions to our customers. We work closely with internal and external stakeholders, including the Crusher Wears product support team, LCS local service team, SSO, manufacturing units, and design departments. Our team members are based in York, PA; Salt Lake City, UT; Mesa, AZ; and Brookfield, WI.

What you'll do:

  • Optimize Performance: Collaborate with product support managers and Tier 2 support to continuously enhance Crusher Wears and consumable products.
  • Field Expertise: Conduct field measurements, develop work scopes, recommend parts, select materials, and apply products effectively.
  • Customer Engagement: Meet with customers to discuss and review optimization plans, ensuring their needs are met.
  • Data-Driven Insights: Create detailed reports and evaluations from wear readings, visualized in CAD drawings.
  • Innovative Solutions: Work with the product line on proposal drawings for liner optimization in CAD.
  • Cost Reduction: Support studies with local service hubs to reduce maintenance costs and recommend modifications or replacements to increase reliability.
  • Continuous Improvement: Follow up on installations and gather information for product improvements and optimization.
  • Benchmarking: Promote benchmarking processes within Metso at various site locations.
  • Market Intelligence: Maintain detailed market intelligence in cooperation with the Sales Area organization.
  • Complex Solutions: Support the Local Proposal department on complex solutions.
Who You Are:
  • Experienced Professional:5-10 years of experience in heavy industry, primarily with mineral processing equipment.
  • Technical Knowledge: Comprehensive understanding of crushing/screening processes and applications.
  • CAD Proficiency: Skilled in using CAD for creating detailed drawings and visualizations.
  • Effective Communicator: Good oral and written communication skills, with the ability to solve problems and troubleshoot effectively.
  • Customer-Focused: Experience working in a customer-focused and service-oriented environment.
  • Educational Background: Degree in Mechanical, Mining, Chemical, or Mineral Process Engineering, or equivalent work experience.
  • Organized and Motivated: Comprehensive organizational skills and project management experience, with the ability to work under stress and meet deadlines.
  • Flexible Traveler: Willingness to travel frequently and on short notice.
What's in it for you:
  • An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
  • Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
  • Compensation and rewards -Global incentive program tied to business and performance targets.
  • Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
  • A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
  • Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
  • Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.


Get in touch

Want to rise above the possible with us? Click 'Apply now' to leave your application.

For additional information, please contact Ashley Koepke, Sr. Talent Acquisition Specialist @ ashley.koepke@metso.com.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial

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