Jr Technical

3 days ago

Mesa, United States Insight Global Full time

Role: Technical / Administrative Support Specialist


Required Skills & Experience

  • Local to Phoenix
  • Previous administrative or customer service experience
  • Very detail oriented and organized
  • Preferably 1+ years work experience in remote troubleshooting skills
  • General understanding of computer systems


Nice to Have Skills & Experience

  • Any network support experience
  • Experience working in a ticketing system


Job Description


We are looking to hire a Jr Technical/Administrative resource for a contract-to-hire position for our client in Northwest Mesa. This role asks that our contractors be onsite 1 day/week. This is a mix of administrative skills and entry level IT support.


The first 12 months of the role will be much heavier on the administrative side of the role.


-Troubleshoot and provide corrective action via a web-based repair program or direct communication with a field service technician(s)

-Manage and correlate multiple events to a single incident

-Work with multiple internal and external teams to restore service in a timely manner

-Communicate with customers and internal teams throughout an incident/repair

-Provide expert work order management through driving, following up and closure of assigned trouble tickets.

-Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI's

-Ability to work in a fast-paced operational environment

-Able to recognize issues/defects that will impact implementation and monitoring

-Make recommendations based on customer expectations

-Effectively manage customer expectations (status and clear description of activities)

-Ability to work independently with minimal supervision

-Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities

-Ability to learn in an 'on-the-job' training environment

-Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality