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Assistant Branch Manager

2 months ago

Columbia, United States MidAmerica Bank Full time

Mid America Bank is proud to be a locally owned and operated community bank in Central Missouri. While experiencing tremendous growth year after year, the bank prides itself on remaining responsive enough to serve its customers and being an integral part of our community's and their needs. We also strive to make MAB a great place to work. We offer a work-life balance for all our associates, a focus on learning and development and career advancement opportunities. This is an exciting opportunity as we open our branch in a new market in Columbia, Missouri.

Branch Hours:

Lobby Hours:
M-F 8:30 AM to 4:30 PM
Saturday 9:00 AM to 12:00 PM

Drive-Up:
M-F 7:30 AM to 6:00 PM
Saturday 9:00 AM to 12:00 PM

Job Summary:

As a part of the Mid America Bank's management and leadership team, you will utilize your sales, banking, and management experience to be an instrumental member of the bank's team. Our Asst. Branch Manager helps oversee the operations and sales functions of a branch while delivering superior customer service. You will help lead your team in making sales calls, conducting trainings, processing transactions, and setting up new accounts. All these functions will be completed while utilizing your experiences to make sound decisions and ensuring established policies and procedures are followed.

Essential Functions:

  • Ensure the branch is open and ready to conduct business each business day
  • Overseeing the training, scheduling, and task assignments for branch team members
  • Maintain working knowledge of all bank products. Open new accounts and accurately run transactions for all personal and business banking products
  • When necessary, assist Branch Manager with staff meetings (both 1:1 and in group meetings) to organize sales efforts, communicate procedural changes, and resolve issues to optimize branch performance and employee engagement. Establish regular opportunities with each team member to review goals and highlight further personal development
  • Assist in recognizing and inspiring future talent
  • Ensure the branch balances all transactions at the close of each business day. Assist tellers and others with balancing problems and authorize over/short adjustments. Conduct "surprise audits" necessary to verify accuracy of teller balances
  • Ensure branch ATM is serviced and operational during business hours and is balanced regularly
  • Make regular business development calls to solicit new business or improve services to existing customers
  • Assist with general maintenance of the branch, ensuring safety and security of customers, employees, and branch assets by following and enforcing all security procedures
  • Answer customer's basic and complex inquiries about their accounts. Interact with customers in person, on the telephone, or through other electronic communications in a friendly, helpful, and patient manner
  • Represent the bank at various civic and community functions
  • Other duties as assigned by manager

QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • High School Diploma or equivalent with additional business-related training
  • At least three (3) years of progressively responsible experience within a financial organization to gain necessary experience and background knowledge to manage a full-service branch and deal effectively with employee and customer relations matters
  • Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense
  • This job requires skills needed in a typical office environment. This includes computer skills, communication skills, organizational skills, as well as utilization of office equipment