Vice President Customer Service
1 month ago
At KNAPP (pronounced K-NAP, not Nap), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future Join us and see how you can help change the world For more information, visit www.knapp.com..
WHAT YOU GET TO DO
- Knapp's Vice President Customer Service has overall responsibility for project life-cycle support order intake, budgets, and overall satisfaction of existing Customers.
- Act as a resource to provide information or determine the most effective way of meeting Customer Service needs of Knapp Inc.
- Drive implementation of strategic Customer Service opportunities with significant impact to the corporation.
- Makes Customer Service recommendations critically impacting the financial viability of
- Provide direction and guidance to Management, Customer Service staff, internal departments, and suppliers on Customer Service-related policies, regulations, and procedures.
- Act as a "bridge" between and KNAPP AG (KAG) departments to insure appropriate communication is taking place to allow for smart and efficient Customer Service in support of projects and customers, while at the same time, meeting global Knapp goals and strategies.
- Collaborate with International Customer Service organization (ICS) in seeking synergies and best practices to develop and implement new methods to improve productivity and customer service.
- Collaborate with ICS in the process of developing new service products.
- Manage spare parts inventory including Consignment inventories.
- Determining KPI's, analyzing metrics, reporting, and initiating improvements by utilizing business intelligence resources.
- Work closely with the Customer Service Controller to create, analyze, and track budget and forecasting.
- Plan, organize, direct, and control the course of Customer Service operations by integrating and coordinating functions and processes.
- Overtime, if required by work.
- Occasional travel required.
- Professional office etiquette is required at all times.
- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more
- 401k with a very generous employer match and no vesting
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."
We have other current jobs related to this field that you can find below
-
Vice President Customer Service
7 days ago
Kennesaw, United States KNAPP Inc. Full timeAt KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply...
-
Vice President Customer Service
1 month ago
Kennesaw, United States KNAPP AG Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the...
-
Vice President Customer Service
1 month ago
Kennesaw, United States The Ladders Full timeWHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their...
-
Vice President of Marketing
2 weeks ago
Kennesaw, United States Revelation Pharma LLC Full timeJob DescriptionJob DescriptionCompany Overview Revelation Pharma is a national network of 503A and 503B compounding pharmacies providing innovative and quality pharmacy preparations and services through “industry best” patient care and solutions for customers. The compounding pharmacy industry is rapidly innovating and growing. Revelation Pharma will be...
-
Vice President of Marketing
2 months ago
Kennesaw, United States Revelation Pharma LLC Full timeJob DescriptionJob DescriptionCompany Overview Revelation Pharma is a national network of 503A and 503B compounding pharmacies providing innovative and quality pharmacy preparations and services through “industry best” patient care and solutions for customers. The compounding pharmacy industry is rapidly innovating and growing. Revelation Pharma will be...
-
Customer Service Representative
3 months ago
Kennesaw, United States PPG Industries Full timeResponsible for the timely and accurate order management of assigned international customer orders daily. Communicates with the customer to establish overall customer status. Spend time interacting with customers via inbound calls and email, entering Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales
-
Customer Service Representative
2 weeks ago
Kennesaw, United States PrideStaff Full timeCustomer Service Representative Shift/Hours: Monday - Friday, First Shift 8:00 am-5:00 pm Pay Rate: $17-$20/hr DOE Location: Kennesaw, GA Experience: 6+ months of Customer Service Rep experience We are excited to share a new opportunity! We are currently in need of an experienced Customer Service Representative / Customer Support Associate for a bona fide...
-
Customer Service Representative
2 months ago
Kennesaw, United States PPG Industries Full timePPG has an exciting opportunity available for a Customer Service Representative at our Kennesaw, GA location. As a Customer Service Representative you will process international orders for independent dealers, retail customers, national accounts, and export customers. You will also be responsible for shipping out of distribution centers and plants throughout...
-
Customer Service Representative
2 months ago
Kennesaw, United States Hawthorne Global Aviati Full timeJob DescriptionJob DescriptionHawthorne – Customer Service RepresentativeARE YOU INTERESTED IN WORKING IN AVIATION? Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience. Job...
-
Customer Service Representative
3 days ago
Kennesaw, United States Supplies on the Fly Full timeLocation: Kennesaw, GA Employment Type: Full-Time Salary: Competitive Job Description POSITION SUMMARY: The Customer Service Representative interacts extensively with our customers and is responsible for ultimate customer satisfaction. Responsibilities Respond timely and accurately to all incoming customer correspondence. Receive customers' requests by...
-
Customer Service Representative
4 days ago
Kennesaw, United States Classet, Inc. Full timeIf you love people, love to help, and love to work hard and win, we would love to meet you! Ace Handyman Services is a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting hourly rate of...
-
Customer Service Specialist
2 weeks ago
Kennesaw, United States Higheredmilitary Full time**Customer Service Specialist** Kennesaw, GA **Type:** Full-Time **Posted:** 08/02/2021 **Customer Service Specialist** **Job ID:** 230754 **Location:** Marietta, Georgia **Full/Part Time:** **Regular/Temporary:** Regular A leader in innovative teaching and learning, Kennesaw State University is one of the 50 largest public institutions in the country....
-
Customer Service Representative
3 weeks ago
Kennesaw, United States Classet Full timeIf you love people, love to help, and love to work hard and win, we would love to meet you!Ace Handyman Services a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting hourly rate of $18...
-
Customer Service Representative
2 months ago
Kennesaw, United States Classet Full timeJob DescriptionJob DescriptionIf you love people, love to help, and love to work hard and win, we would love to meet you!Ace Handyman Services a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering...
-
Customer Service Representative
1 week ago
Kennesaw, United States Classet Full timeIf you love people, love to help, and love to work hard and win, we would love to meet you!Ace Handyman Services a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting hourly rate of $18...
-
Customer Service Representative
2 months ago
Kennesaw, United States Classet Full timeJob DescriptionJob DescriptionIf you love people, love to help, and love to work hard and win, we would love to meet you!Ace Handyman Services a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering...
-
Manager, Customer Service
5 days ago
Kennesaw, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Manager, Customer Service
5 days ago
Kennesaw, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Manager, Customer Service
5 days ago
Kennesaw, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Manager, Customer Service
5 days ago
Kennesaw, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
