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Customer Service Representative

3 months ago

Kennesaw, United States PPG Industries Full time

PPG has an exciting opportunity available for a Customer Service Representative at our Kennesaw, GA location. As a Customer Service Representative you will process international orders for independent dealers, retail customers, national accounts, and export customers. You will also be responsible for shipping out of distribution centers and plants throughout the US, Canada, and Puerto Rico.

Key Responsibilities:

  • Responsible for the timely and accurate order management of assigned international customer orders daily.
  • Communicates with the customer to establish overall customer status.
  • Spend time interacting with customers via inbound calls and email, entering orders, credits, debits, and returns.
  • Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery, invoicing, and compliance.
  • Increase incremental volume and distribution efficiency by taking a pro-active sales initiative.
  • Collaborate with sales personnel to ensure that customer orders are shipped, and PPG service level objectives are met or exceeded.
  • Participate as a member of a self-directed work team in developing team goals that enhance service and look for ways to reduce cycle time.
  • Provide clear instructions to all shipping points to ensure customers and requirements are met. Resolve issues that may arise during the shipping process.
  • Provide complete and accurate invoicing instructions to satisfy the customer while adhering to internal administrative requirements.
  • Identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements.
  • Coordinates resolution of non-conforming products and issues.
  • Quotes prices using standard pricing information and customer specific pricing agreements.
  • Calculates total prices and quantities related to sales orders.
  • Verify the vital information related to inventory.
  • Work with manufacturing to expedite orders to meet customer demand.
  • Updates, maintains, or completes customer information and order status.
  • Ensures accuracy of all sales orders. Provide necessary information for the shipment of product.
  • Communicates with Quality to ensure our conformance with customer requirements.
  • Align with Health, Safety and Environmental requirements and procedures.
Qualifications:
  • High School with 2+ years of customer service experience. Bachelor's degree preferred.
  • Experience interacting with customers through email, phone, and face to face.
  • Establish relationships with a diverse group of backgrounds.
  • Experience in marketing, accounting, and computer science is desirable.
  • Computer skills, time management, strong oral, and written presentation skills.
  • Must be a U.S. Citizen or Permanent Resident.


#LI-Onsite

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.