Manager, Customer Service
3 weeks ago
Manage, motivate, develop and coach a team
At CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will directly manage a team of up to 23 associates who will answer incoming customer phone calls and provide timely resolution of customer account questions, issues, and process customer payments. In this role, you will have a wide degree of independence and latitude to manage your team to accomplish company goals and metrics.
What you’ll do
- Build an effective team by interviewing, selecting, and extending employment offers to candidates to ensure team remains staffed to meet business needs consistently.
- Effectively manage the performance of a team of non-exempt associates thru coaching, training, developing, motivating, and creating accountabilities to ensure associates achieve expected departmental results and adhere to company policies and procedures.
- Be visible and accessible in the department and to the associates to motivate, answer associate questions, support, and drive associate engagement.
- Manage Business results thru tracking, measuring, effectively managing associate productivity, department staffing and scheduling, ensuring your team meets departmental objectives. Ensure reward and recognition programs are executed for associates and create an engaging work experience aligned with our company culture.
- Respond to and resolve escalated customer issues and general escalated inquiries via phone, performing all tasks in accordance with applicable policies and laws.
Improve customer experience with every interaction
Empathy with our customers and transparency in every interaction are vital to your success. From dealing with complex customer issues to evaluating the quality of service your associates provide, you will balance the needs of our customers with meeting the metrics and expectations of your department. In collaboration with different departments, you will effectively research and resolve customer issues, while helping CarMax Auto Finance to meet their bottom line. Having the ability to effectively motivate and manage a team to achieve peak productivity is critical to this role in addition to independent decision making and use of sound judgement.
Qualifications and requirements
- High School Diploma or equivalent, and 2-3 years of team leadership experience in a fast-paced environment required. Bachelor degree preferred. For internal candidates, successful completion of the company Management Development Program is required.
- The ability and experience to interpret and analyze data, reports, processes, trends, and situations and recommend/implement solutions
- The ability to effectively coach, monitor and manage associates both in person and virtually
- The ability to resolve escalated customer issues by phone
- Basic to moderate computer knowledge and keyboard skills including a basic understanding of MS Word and Excel; Basic knowledge of Power point preferred
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.
Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
-
Manager, Customer Service
3 weeks ago
Kennesaw, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Manager, Customer Service
3 weeks ago
Kennesaw, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Manager, Customer Service
3 weeks ago
Kennesaw, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Manager, Customer Service
3 weeks ago
Kennesaw, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Manager, Customer Service
2 weeks ago
Kennesaw, GA, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Manage, motivate, develop and coach a team At CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Manager, Customer Service
3 weeks ago
Kennesaw, GA, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Customer Service Representative
3 months ago
Kennesaw, United States PPG Industries Full timeResponsible for the timely and accurate order management of assigned international customer orders daily. Communicates with the customer to establish overall customer status. Spend time interacting with customers via inbound calls and email, entering Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales
-
Customer Service Representative
3 weeks ago
Kennesaw, United States Supplies on the Fly Full timeLocation: Kennesaw, GA Employment Type: Full-Time Salary: Competitive Job Description POSITION SUMMARY: The Customer Service Representative interacts extensively with our customers and is responsible for ultimate customer satisfaction. Responsibilities Respond timely and accurately to all incoming customer correspondence. Receive customers' requests by...
-
Customer Service Specialist
4 weeks ago
Kennesaw, United States Higheredmilitary Full time**Customer Service Specialist** Kennesaw, GA **Type:** Full-Time **Posted:** 08/02/2021 **Customer Service Specialist** **Job ID:** 230754 **Location:** Marietta, Georgia **Full/Part Time:** **Regular/Temporary:** Regular A leader in innovative teaching and learning, Kennesaw State University is one of the 50 largest public institutions in the country....
-
Customer Service Specialist
21 hours ago
Kennesaw, United States Capital City Home Loans, LLC Full timeJob DetailsLevel Experienced Job Location Kennesaw, GA - Kennesaw, GA Position Type Full Time Travel Percentage None Job Shift Day Job Category Finance DescriptionPosition Summary: Responsible for all internal and external customer service phone calls. Essential/Primary Job Functions:Reasonable accommodations may be made to enable individuals with...
-
Manager, Customer Service
2 weeks ago
Kennesaw, Georgia, 30156, Cobb County, GA, United States CarMax Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be! Manage, motivate, develop and coach a teamAt CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will...
-
Vice President Customer Service
4 weeks ago
Kennesaw, United States KNAPP Inc. Full timeAt KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply...
-
Vice President Customer Service
2 months ago
Kennesaw, United States The Ladders Full timeWHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their...
-
Customer Service Representative I
2 months ago
Kennesaw, United States LendingPoint Full time** Customer Service Representative I** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001031 Showing 1 location **Job Details** **Description** Whether its helping consumers unlock access to affordable loans, empowering customers to build their financial potential, or nurturing a company culture of inclusion and innovation,...
-
Customer Success Manager
2 months ago
Kennesaw, United States Carrier Full timeCountry United States of America Location: CAG11: ALC Other HG 1025 Cobb Place Blvd, Kennesaw, GA, 30144 USA Carrier is the leading global provider of HVAC, refrigeration, fire, security, and building automation technologies. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our...
-
Customer Service Specialist
4 weeks ago
Kennesaw, United States Higheredmilitary Full time**Customer Service Specialist - The Commons** Kennesaw, GA **Type:** Full-Time **Posted:** 10/06/2021 **Customer Service Specialist - The Commons** **Job ID:** 234505 **Location:** Kennesaw, Georgia **Full/Part Time:** Full Time **Regular/Temporary:** Regular *A leader in innovative teaching and learning, Kennesaw State University offers undergraduate,...
-
Customer Service Specialist
2 months ago
Kennesaw, United States Higheredmilitary Full time**Customer Service Specialist - Stingers** Kennesaw, GA **Type:** Full-Time **Posted:** 10/06/2021 **Customer Service Specialist - Stingers** **Job ID:** 234527 **Location:** Marietta, Georgia **Full/Part Time:** Full Time **Regular/Temporary:** Regular *A leader in innovative teaching and learning, Kennesaw State University offers undergraduate,...
-
Customer Service Representative
5 days ago
Kennesaw, Georgia, United States Classet Full timeJoin Our Team at ClassetWe are seeking a highly organized and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.As a Customer Service...
-
Customer Service Representative
7 days ago
Kennesaw, United States Abacus Full timeApply Today - Gain Access to Immediate Employment Opportunities! Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally. Why Abacus? Competitive Pay Rates Excellent Culture Meaningful Employment Potential for Growth When you apply, your experience may be considered across business verticals: Abacus Staffing -...
-
Customer Service Representative
1 week ago
Kennesaw, United States Abacus Full timeApply Today - Gain Access to Immediate Employment Opportunities! Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally. Why Abacus? Competitive Pay Rates Excellent Culture Meaningful Employment Potential for Growth When you apply, your experience may be considered across business verticals: Abacus Staffing -...
