Claims service Rep
1 week ago
Responsibilities:
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Respond to electronically and phone summited claim losses and first notice of loss calls from claimants, insureds and other parties
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Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
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Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
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Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company's network generating an electronic claim file
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Applies basic communication skills to interpret caller's inquiries and offers available options
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Utilizes established workflows to initiate claim activities as required
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Recognizes coverages, claim processing requirements and related claims systems
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Learns to identify claims and takes appropriate actions
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Contacts vendor to establish language services for language interpretation and translation
Skills and Experience:
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Associate's degree or working towards your associate's degree is strongly preferred
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Typically 1 -3 years of experience in the service, financial or hospitality industry preferred
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Six months to one year of call center and/or office experience required
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Troubleshooting experience desired
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Self-starter
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Has an energetic, positive and professional attitude
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Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products
(Word/Excel, Outlook, Sharepoint, Teams); Independent use of provided resources • Excellent written and verbal communication skills
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Seeks to collaborate and promotes inclusion and respect
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Dedicated to meeting the expectations and requirements of internal and external customers
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Understands the importance of teamwork and developing and maintaining cooperative relationships
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Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
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Disciplined to follow scripts, while showing initiative to seek additional information as needed
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Demonstrates attention to detail
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Agile and adapts to new, different, or changing situations, requirements, or priorities
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Shares knowledge, skills, and expertise with others; collaborates with others
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Ability to meet and/or exceed established goals within set training timeline
Physical Demands & Work Environment:
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Ability to use a personal computer, call center phone and other standard office equipment
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Ability to sit and/or stand for extended periods (75%-90%)
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Able to perform in a dynamic/fast paced work environment
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