Claims service Rep

1 week ago


Worcester, United States Global Technical Talent Full time

Responsibilities:

Respond to electronically and phone summited claim losses and first notice of loss calls from claimants, insureds and other parties

Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action

Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities

Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company's network generating an electronic claim file

Applies basic communication skills to interpret caller's inquiries and offers available options

Utilizes established workflows to initiate claim activities as required

Recognizes coverages, claim processing requirements and related claims systems

Learns to identify claims and takes appropriate actions

Contacts vendor to establish language services for language interpretation and translation
Skills and Experience:

Associate's degree or working towards your associate's degree is strongly preferred

Typically 1 -3 years of experience in the service, financial or hospitality industry preferred

Six months to one year of call center and/or office experience required

Troubleshooting experience desired

Self-starter

Has an energetic, positive and professional attitude

Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products
(Word/Excel, Outlook, Sharepoint, Teams); Independent use of provided resources • Excellent written and verbal communication skills

Seeks to collaborate and promotes inclusion and respect

Dedicated to meeting the expectations and requirements of internal and external customers

Understands the importance of teamwork and developing and maintaining cooperative relationships

Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively

Disciplined to follow scripts, while showing initiative to seek additional information as needed

Demonstrates attention to detail

Agile and adapts to new, different, or changing situations, requirements, or priorities

Shares knowledge, skills, and expertise with others; collaborates with others

Ability to meet and/or exceed established goals within set training timeline
Physical Demands & Work Environment:

Ability to use a personal computer, call center phone and other standard office equipment

Ability to sit and/or stand for extended periods (75%-90%)

Able to perform in a dynamic/fast paced work environment



  • Worcester, United States Global Technical Talent Full time

    Claims Service Representative Duration: 4+ months Contract to Hire Pay range: $20 - $25/hr Hybrid: Monday - Friday: 7:30 am - 8:00 pm ET, Rotational shift on Saturdays: 8:30 am -5:00 pm Job Description: Our client is seeking Claims Service Representatives to join their Claims Customer Service Center on a temp-to-perm basis, at their office in Howell, MI. As...


  • Worcester, Massachusetts, United States GTT, LLC Full time

    Job Description:GTT, LLC is seeking a Claims Service Representative to join their Claims Customer Service Center on a temp-to-perm basis. As a Claims Service Representative, you will play a vital role in our client success by helping our customers when they are in need.Key Responsibilities:Respond to electronically and phone-submitted claim losses and first...


  • Worcester, Massachusetts, United States GTT, LLC Full time

    About the Role:GTT, LLC is seeking a Claims Service Representative to join our Claims Customer Service Center on a temp-to-perm basis. As a Claims Service Representative, you will play a vital role in our client success by helping our customers when they are in need.Job Responsibilities:Respond to electronically and phone-submitted claim losses and first...


  • Worcester, United States Hancock Claims Consultants Technicians Full time

    Job DescriptionJob DescriptionCLIMB to New Heights…And live the American Dream. Become part of something bigger by contracting with the nation’s top provider of roof and property inspection services working with insurance carriers and adjusters in your area. This is an independent contractor position.We are seeking professional inspectors to join our...

  • Field Roof Inspector

    4 weeks ago


    Worcester, United States Hancock Claims Consultants Technicians Full time

    Job DescriptionJob DescriptionCLIMB to New Heights…And live the American Dream. Become part of something bigger by contracting with the nation’s top provider of roof and property inspection services working with insurance carriers and adjusters in your area. This is an independent contractor position.We are seeking professional inspectors to join our...


  • Worcester, Massachusetts, United States The Hanover Insurance Group Full time

    Job Summary:The Senior Claims Adjuster - Workers Compensation will be responsible for investigating, negotiating, and resolving workers compensation claims in accordance with policy provisions, best practices, and jurisdictional requirements.Key Responsibilities:Investigate and analyze claims to determine liability and extent of damagesNegotiate settlements...


  • Worcester, Massachusetts, United States Infinia Search Inc Full time

    Job OverviewInfinia Search Inc is currently seeking dedicated Insurance Claims Customer Support Specialists to enhance our Claims Customer Service Center.As an Insurance Claims Customer Support Specialist, you will be instrumental in providing assistance to our clients during challenging times. You will serve as the initial point of contact for customers...


  • Worcester, United States The Hanover Insurance Group Full time

    POSITION OVERVIEW: Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements Includes the input of claim data and guiding insureds and claimants through the claim process and options.    IN THIS ROLE, YOU WILL: Must have or secure and maintain...


  • Worcester, United States AllCom Credit Union Full time

    Job DescriptionJob DescriptionAre you a credit union or bank Member/Customer Service Rep or a Head Teller with the energy, experience, and desire to learn about loans? Do you love to interact with members/customers and solve problems? Do you have solid transactional experience? With great benefits including health and dental insurance, 401k and paid...


  • Worcester, United States Domino's Franchise Full time

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake, or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with...


  • Worcester, United States Complete Staffing Solutions Full time

    Hiring for two Customer Service Reps for a healthcare facility in Worcester, MA. Shift: M – F 8:00 am – 4:30 pm 40 hours/week Department: Patient Financial Services Pay rate: $22/hr Required Three years of relevant work experience, including telephone customer service in a healthcare environment. Knowledge of third party insurance and medical...


  • Worcester, United States Complete Staffing Inc Full time

    Customer Service Representative Hiring for two Customer Service Reps for a healthcare facility in Worcester, MA. Shift: M – F 8:00 am – 4:30 pm 40 hours/week Department: Patient Financial Services Pay rate: $22/hr Required: 1. Three years of relevant work experience, including telephone customer service in a healthcare environment 2. Knowledge of third...


  • Worcester, United States Randstad Full time

    Randstad in partnership with a highly respected property & casualty insurance company are actively seeking an Associate Adjuster to join their Auto team in Worcester, MA starting on a temp to hire basis. This insurance company is an industry leading Property & casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of...


  • Worcester, United States Randstad Full time

    Randstad in partnership with a highly respective property & casualty insurance company are actively seeking an Associate Adjuster to join their Auto team in Worcester, MA starting in on a temp to hire basis. This insurance company is an industry leading Property & casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of...

  • Outside Sales Rep

    2 months ago


    Worcester, United States United Rentals Full time

    Great company. Great people. Great opportunities.If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As an Outside Sales Rep, you will be the voice and initial point of contact for our industry leading company. We'll rely on you to use your exceptional sales...


  • Worcester, Massachusetts, United States The Nagler Group Full time

    Job Summary:The Nagler Group is seeking a highly skilled and detail-oriented Dental Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and customers, ensuring timely and professional communication, and maintaining accurate records.Key...


  • Worcester, United States Domino's Franchise Full time

    Job Description Job Description Job Description ABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have...


  • Worcester, Massachusetts, United States The Nagler Group Full time

    Job Summary:The Nagler Group is seeking a highly skilled and detail-oriented Dental Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to Inquiries: Respond...


  • Worcester, United States The Nagler Group Full time

    Hybrid - Worcester 3 days onsite 2 from homeUp to $55KKey responsibilities and accountabilities:Respond to inbound telephone calls, faxes and emails from doctors or doctor’s office staff, and plan sponsor representatives in a timely and professional manner;Respond to inbound telephone calls, faxes and emails from members or member representatives in a...


  • Worcester, United States The Nagler Group Full time

    Hybrid - Worcester 3 days onsite 2 from homeUp to $55KKey responsibilities and accountabilities:Respond to inbound telephone calls, faxes and emails from doctors or doctor’s office staff, and plan sponsor representatives in a timely and professional manner;Respond to inbound telephone calls, faxes and emails from members or member representatives in a...