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Weekend Veterinary Client Service Representative
2 months ago
Department: Receptionists
Employment Type: Full Time
Location: Hickory, North Carolina
Description
Carolina Animal Specialty & Emergency in Hickory, NC is seeking Customer Service Representatives to join our rapidly growing specialty and emergency practice. CASE is a multi-specialty practice with specialists in internal medicine, surgery, and 24-hour emergency and critical care. They are supported by our highly trained and compassionate team of technicians, assistants, and client service representatives. We currently have openings for nights and/or weekend CSRs on our emergency service team.
***This position is for weekends only, Saturday and Sunday***
Here is What Your Day Might Consist of:
- Provide friendly, quality customer care to patients and clients
- Process invoices payments
- Answer phones, schedule appointments, and obtain all necessary medical history
- Determine the status of the patient's immunizations and tests
- Resolve patient complaints via phone and email
- Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
- Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
- Accurately input data into computer software
- This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*
- A high school diploma or GED required
- Previous experience in the veterinary field required
- Must be available to work rotating shifts
- Ability to sit, stand and walk for various amounts of time
- Must maintain professionalism in high-stress situations
- Excellent verbal, written, and oral communication
- Ability to lift 50lbs
- Discounted Penn Foster LVT program with the potential of a fully paid scholarship
- Fully paid Veterinary Technician Specialty (VTS) specialization
- Competitive compensation
- Medical, dental, vision, and life insurances
- Veterinary services discount
- Retirement: 401(K) with employer match
- Paid Time Off and Paid Holidays
Emphasis is placed on superior patient and client care, the development of a rewarding career, and a sustainable, balanced lifestyle. Ready to start a new adventure with an amazing practice and exceptional team? Let's talk As part of an Innovetive Petcare Practice, we are an E-Verify employer.