Inside Sales Support Engineer-Onsite Position-Portland, OR

2 weeks ago

Portland, United States Curtiss-Wright Full time

Inside Sales Support Engineer-Defense Industry-Onsite Position

Curtiss Wright PacStar is currently seeking a talented Inside Sales Support Engineer to join our Professional Services team in Portland OR

As our Sales Support engineer you will be supporting the assigned Sales Account Team and respective programs. In this role, you will provide several key technical customer support functions, including inside sales engineering support, the design, configuration, and installation of PacStar equipment at client sites, and you will be the key customer contact point to provide ongoing technical support and relay customer feedback to PacStar's engineering teams.

Your primary responsibility is to support our EITS & PSP Sales Executives.

Location: Portland, OR

We Take Care of Our People

Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture

Your Challenge:

  • Be the technical champion for PacStar products and solutions
  • Analyze requirements, produce engineering designs, create Bill of Materials (BOMs), and proposal documents that utilize PacStar products and ancillary networking products for IP voice/data/security/wireless/networking solutions, including Government RFP submissions
  • Provide technical input into the development of sales proposals, including identification of equipment, contractors, and 3rd party vendors required to complete projects
  • Support the sales process, account management teams, and delivery teams
  • Interface with sales staff and resellers' and customers' technical staff in the identification of customer solutions
  • Serve as consulting resource for our professional sales team; communicate compelling value propositions and maximize profit for products and services sales
  • Provide technical guidance to other members of the Sales Engineering Team
  • Follow up on quotes
  • Designs, configures and installs network infrastructure and systems, including PacStar Strategic and Tactical Unified Communications Products and PacStar partner products (Cisco, Brocade, Aruba, etc.)
  • Provide technical support and customer feedback for clients, product development and company
  • Respond to customer technical support needs for PacStar products
  • Coordinate on implementation projects
  • Provide technical and engineering expertise to team supporting all initiatives
  • Obtain and maintain technical certifications necessary for PacStar Success
  • Other duties as assigned

What you Bring:

  • Must be able to travel both domestic and internationally 20% of the time.
  • US Secret clearance or above is required
  • Minimum of 2 years successful technical experience supporting sales of technical products in similar fields is required
  • Minimum of 2 years successful experience deploying network technologies such as wireless, VoIP, LAN, WAN, WLAN, security, and/or enterprise IT systems is required
  • Current certifications must include at least one CISCO CCNA (Route/Switch, Voice, Security, or Wireless) certification
  • Creative problem solver - ability to find creative solutions with a can-do attitude, in a fast-paced environment
  • Self-starter - ability to initiate and drive business with little supervision
  • Strong work ethic - a professional engineer with a desire to excel
  • Maintain professionalism, good attitude and appropriate behavior with PacStar personnel and clients
  • Independent professional who executes job assignments with limited supervision
  • Good understanding of sales and support process and practices
  • Ability to work with customers to overcome objections and obstacles
  • Inside sales experience supporting Government end users a plus
  • Basic understanding of Government contracting and procurement a plus
  • Strong mathematical skills (including ability to do percentages)
  • Accuracy and attention to detail is required
  • Strong computer skills; Word, Excel and Outlook
  • Excellent customer service and telephone skills
  • Self-motivated high achiever, with the ability to communicate easily with a wide range of individuals both verbally and in writing
  • Must be able to self-organize workloads and manage all deadlines
  • Prior US Military Service with honorable discharge is highly preferred

Who We Are:

Our Values

Environmental, Social and Governance

Pacific Star Communications, a Curtiss-Wright company, designs, manufactures and integrates hardware and software systems that enable rapid deployment of enterprise-class communications anywhere in the world. Intuitive and wizard-based, IQ-Core Software simplifies setup and enables management of these complex deployed networks by users with limited training. Our systems are used in mission-critical environments including military and disaster recovery - that demand the highest possible levels of quality. Innovation, creativity, and quality are built into our DNA here at PacStar and we look for the same in our employees. In return, we offer a rewarding environment in which our employees can thrive.

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