Technical Support Specialist with Excellent Customer Service Skills

7 days ago


Frisco, Texas, United States Addus Homecare Full time
About This Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support center, you will be responsible for providing exceptional customer service to internal and external customers.

Job Summary

This is an exciting opportunity to work in a fast-paced environment where you will troubleshoot technical issues, install and configure hardware and software, and provide quotes and place orders for hardware and software. If you have excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply.

Responsibilities
  • Provide exceptional customer service in a friendly and timely manner
  • Troubleshoot service requests over the phone, in person, or by using remote control tools
  • Install and configure computer hardware, peripherals, and software as needed
  • Repair hardware or schedule repair with appropriate third parties
  • Provide quotes and place orders for hardware and software in a timely and financially responsible manner
  • Record and monitor service requests in a ticketing system
  • Maintain a high degree of confidentiality at all times due to access to sensitive information
Requirements
  • An Associate's degree and five years' experience in a related field or equivalent combination of education and/or experience
  • CompTIA A+ or Microsoft Certified Technology Specialist (MCTS) certification preferred
  • Familiar with common hardware and software used in an office environment
  • Prioritizes tasks and manages time with strong multi-tasking skills
  • Excellent judgment and decision-making skills
  • Ability to travel up to 25%
Benefits
  • Medical, Dental, and Vision Benefits
  • Continued Education Opportunities
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee Discounts

The estimated salary for this role is $65,000 - $80,000 per year, depending on experience. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply.



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