Hotel Operations Supervisor

4 days ago


Laughlin, United States Dotty's Full time
Description

The Hotel Operations Supervisor is responsible for registering and assigning rooms to guest, issuing room keys (cards), transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements and collecting payments from departing guest. Responsible for day-to-day supervision of Hotel Operations. Performs other related duties as assigned.

Requirements

Job Description:

• Greet, register, and assign rooms to hotel guests

• Verify customers' credit and establish how the customer will pay for the accommodation

• Make and confirm reservations

• Issue room keys

• Keep records of room availability and guest accounts

• Compute bills, collect payment and make charge for guest

• Record guest comments or complaints, referring customers to managers as necessary

• Advise housekeeping staff when rooms are vacated and ready for cleaning

• Maintains a clean and sanitary work area

• Handles complaints, settles disputes and resolves grievances and conflicts.

• Trains front desk clerks on operational functions, i.e.: computers, equipment

• Trains staff on Company policies and procedures

• Provide leadership to staff, including coaching for improvement

• Monitors customer service levels

• Prepares schedules

• Complete walk through of the Casino and public areas

• Receive calls from employees calling in sick and adjust the schedule accordingly.

• Approve payroll

• Keep track of the availability of the different room types and close them as needed

• Monitor all third party reservation web sites for room inventory

• Other duties as assigned

Qualifications:

• High School Diploma, or equivalent

• At least 2 years of related work experience

• Must be at least 21 years of age

• Must be able to effectively communicate with supervisors, peers and guests

• Must be able to read, write and speak English

Occupational Standards:

• Ability to stand for long periods

• Ability to bend and lift up to 35 lbs.

• Ability to be flexible with hours

• Ability to use and operate a telephone

• Ability to use computers to enter, access or retrieve data

  • Laughlin, United States Dotty's Full time

    Description The Hotel Operations Supervisor is responsible for registering and assigning rooms to guest, issuing room keys (cards), transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements and collecting payments from departing guest. Responsible for day-to-day...


  • Laughlin, Nevada, United States Dotty's Full time

    Hotel Operations Supervisor Job DescriptionThe Hotel Operations Supervisor is a key member of the Dotty's team, responsible for ensuring seamless guest experiences and efficient hotel operations.Key Responsibilities:Register and assign rooms to guests, ensuring accurate and timely check-ins.Issue room keys and manage guest accounts, maintaining accurate...


  • Laughlin, Nevada, United States Arizona Department of Economic Security Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Manager to oversee the daily operations of our Front Desk, Room Reservations, Bells/Valet, and PBX departments. The successful candidate will be responsible for ensuring that company standards and strategic objectives are being upheld, while also driving revenue growth and improving guest...


  • Laughlin, Nevada, United States Golden Route Operations Full time

    Job SummaryWe are seeking a highly skilled and experienced Banquet & Catering Supervisor to join our team at Golden Route Operations. As a key member of our Food and Beverage department, you will be responsible for ensuring the smooth operation of all banquet events, from planning to execution.Key ResponsibilitiesSupervise and coordinate the activities of...


  • Laughlin, United States Arizona Department of Economic Security Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Manager to oversee the daily operations of our Front Desk, Room Reservations, Bells/Valet, and PBX departments. The successful candidate will be responsible for ensuring that company standards and strategic objectives are being upheld, while also driving revenue growth and improving guest...

  • Hotel Night Auditor

    2 weeks ago


    Laughlin, Nevada, United States Golden Entertainment Full time

    Job SummaryWe are seeking a detail-oriented and organized Night Auditor to join our team at Golden Entertainment. As a Night Auditor, you will be responsible for auditing, balancing, and consolidating departmental ledger accounts, as well as preparing various hotel operating reports.Key ResponsibilitiesAudit and balance departmental ledger accounts to ensure...

  • EVS Porter

    2 weeks ago


    Laughlin, United States Golden Route Operations Full time

    City Laughlin State NV Shift Swing Type of Shift Full Time Department Housekeeping & EVS EVS Porter Edgewater (Laughlin, NV) Description: General Summary Responsible for cleaning and maintaining designated areas of the hotel/casino. Might be required to assist in other areas as needed. Essential Duties and Responsibilities Will be responsible...

  • EVS Porter

    2 weeks ago


    Laughlin, Nevada, United States Golden Route Operations Full time

    Job Summary:We are seeking a highly motivated and detail-oriented EVS Porter to join our team at Golden Route Operations. As an EVS Porter, you will be responsible for maintaining the cleanliness and organization of our hotel and casino facilities.Key Responsibilities:• Clean and maintain all casino/hotel public areas to the highest standards• Clean slot...

  • Floor Supervisor

    3 weeks ago


    Laughlin, Nevada, United States Golden Entertainment Full time

    {"title": "Floor Supervisor", "description": "Job SummaryWe are seeking a skilled Floor Supervisor to join our team at Golden Entertainment. As a key member of our casino operations, you will be responsible for ensuring the smooth operation of our gaming floor, providing exceptional guest service, and maintaining a safe and secure environment for our guests...

  • Hotel Room Cleaner

    2 months ago


    Laughlin, Nevada, United States The Burks Companies Full time

    Housekeeping Associate (Hotel Room Maintenance)Compensation: $15.00/hrThe Burks Companies, Inc. (TBC) is actively seeking to recruit full-time Housekeeping Associates. Are you a motivated individual who thrives in a dynamic environment and is looking for full-time employment? The starting wage for this role is $14.50/hour, based on your experience. TBC...


  • Laughlin, Nevada, United States The Burks Companies Full time

    About The Burks CompaniesThe Burks Companies, Inc. (TBC) is a leading provider of integrated facilities management services. We specialize in delivering high-quality support services to prominent clients in the commercial, life sciences, hospitality, and other industries.Job SummaryWe are seeking a highly organized and detail-oriented Housekeeping...


  • Laughlin, Nevada, United States Golden Nugget Hotels & Casinos Full time

    Position Overview:Hotel Reservations / Call Center RepresentativesAs a key player in our hospitality team, Hotel Reservations / Call Center Representatives are essential in providing exceptional service to our guests. This role primarily operates from a remote setting after completing initial on-site training.Key Responsibilities:Respond to incoming calls...


  • Laughlin, Nevada, United States Arizona Department of Economic Security Full time

    Banquet and Catering Supervisor Job SummaryThis role is responsible for assisting the banquet department in all areas of operations, including supervision of captains and servers. The successful candidate will be responsible for developing and distributing pertinent paperwork, handling telephone calls, and coordinating staffing and equipment levels for...


  • Laughlin, Nevada, United States The Burks Companies Full time

    Housekeeping Dispatcher$ /hrThe Burks Companies, Inc. (TBC) is a leading Integrated Facilities Management (IFM) company, providing support services to prominent clients in the commercial, life sciences, hospitality, and other industries. We pride ourselves on delivering exceptional service and maintaining the highest standards of cleanliness and...

  • Reservation Clerk

    4 weeks ago


    Laughlin, Nevada, United States Golden Route Operations Full time

    {"title": "Reservation Clerk", "description": "Job Summary:As a Reservation Clerk at Golden Route Operations, you will be responsible for assisting guests with incoming phone calls, transfers, and inquiries regarding facilities and services for all Golden Entertainment-owned properties in the Laughlin, NV area.Key Responsibilities:* Answer and handle all...

  • Call Center Team Lead

    3 weeks ago


    Laughlin, Nevada, United States Golden Nugget Hotels & Casinos Full time

    Job Title: Call Center SupervisorJob Summary:We are seeking a highly skilled Call Center Supervisor to join our team at Golden Nugget Hotels & Casinos. As a Call Center Supervisor, you will be responsible for overseeing the activities of a team of inbound phone representatives supporting all Reservation functions.Key Responsibilities:Facilitate employee...


  • Laughlin, Nevada, United States Landry's Full time

    Job Title: Call Center SupervisorAt Landry's, we're committed to delivering exceptional guest experiences. As a Call Center Supervisor, you'll play a vital role in ensuring our guests receive the highest level of service.Responsibilities:Lead a team of inbound phone representatives, providing guidance and support to ensure seamless guest interactions.Monitor...


  • Laughlin, United States The Burks Companies Full time

    JOB SUMMARY Under the general and specific direction of the Chief Operating Officer, the Regional Site Manager is responsible for performing and/or coordinating the daily administrative and support outcomes of assigned work locations. ESSENTIAL FUNCTIONS • Provide leadership, guidance and support to employees, supervisors and managers. Utilize sound...


  • Laughlin, Nevada, United States The Burks Companies Full time

    About the JobWe are seeking a highly motivated and detail-oriented Housekeeping Quality Assurance Inspector to join our team at The Burks Companies, Inc. (TBC). As a critical member of our team, you will be responsible for inspecting the quality of clean in guest rooms and other areas of the hotel to ensure that our high standards are met.Key...


  • Laughlin, Nevada, United States Caesars Entertainment Full time

    Job Title: Front Desk Night Audit LeadAt Caesars Entertainment, we are seeking a highly skilled and experienced Front Desk Night Audit Lead to join our team. As a key member of our Front Services area, you will be responsible for supervising the day-to-day operations and ensuring that excellent service is provided to our guests in a prompt, friendly, and...