Hotel Operations Manager

3 days ago


Laughlin, United States Arizona Department of Economic Security Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Manager to oversee the daily operations of our Front Desk, Room Reservations, Bells/Valet, and PBX departments. The successful candidate will be responsible for ensuring that company standards and strategic objectives are being upheld, while also driving revenue growth and improving guest satisfaction.

Key Responsibilities
  • Implement and maintain policies and procedures for Front Office operations, ensuring compliance with company standards and regulatory requirements.
  • Direct, manage, and supervise all levels of Front Office staff, providing training and motivation to ensure excellent customer service and high-quality performance.
  • Assist in the management of room rates and revenue, inventory, and occupancy, ensuring alignment with budget and forecast.
  • Ensure complaint resolution procedures are implemented, resolving guest issues promptly and professionally.
  • Perform all front office duties when necessary, including check-in/check-out, answering reservations calls, and providing exceptional customer service.
  • Evaluate, prepare, and approve schedules and staffing levels for all employees within Front Office operations, ensuring optimal resource allocation and service delivery.
  • Liaise with other departments, department heads, senior management, and staff to ensure seamless execution of related activities and drive overall profitability.
  • Advise upper management of any discrepancies or issues, providing recommendations for improvement and resolution.
  • Review all Front Office financials, invoices, and reports for approval, denial, or adjustment, ensuring accurate and timely financial management.
  • Supervise direct reports, including hiring, training, scheduling, coaching, and performance management, ensuring compliance with company policies and procedures.
  • Monitor fiscal budget, operations, and revenue of assigned department(s), identifying areas for improvement and implementing strategies to drive growth and profitability.
  • Work with Housekeeping and Engineering to ensure rooms are placed out of service for labor and completed in a timely manner, maintaining high standards of guest satisfaction and quality.
  • Assist with preparation of annual departmental budget and operating forecasts, maintaining necessary records and files, and recommending changes in room rates as required.
  • Possess a financial acumen to review daily operating costs, ensuring accurate and timely financial management.
  • Oversee guest arrival/departure lines and the overall appearance of the lobby, providing a proper welcome statement to guests and ensuring efficient check-in/check-out processes.
  • Oversee the issuance of all reports distributed from the Front Office, reviewing them daily and ensuring accuracy and timeliness.
  • Keep all public areas (lobbies, casino, front areas, etc.) at exemplary presentation, maintaining high standards of guest satisfaction and quality.

This is a challenging and rewarding role that requires a high level of expertise, leadership, and customer service skills. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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