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Client Service Representative CSR Scheduler Home Health
3 months ago
Interim Healthcare is a leading Regional Provider of Hospice Services based in Texas. Our company has grown to over 35 offices in Texas and New Mexico.
At Interim Healthcare the relationships we have with each other, and our patients are the foundation of the strong culture we have built.
We believe in placing the patient's interests at the heart of everything we do and that’s what makes our job so rewarding.
At Interim, we don’t just move through the patients, instead, are empowered to invest their time in helping patients live in their homes with dignity, respect, and confidence.
General Purpose: Interim Healthcare is searching for a Client Service Representative Scheduler to provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.
Essential Job Functions:
- Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
- Receives referral calls, documents job orders assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
- Verifies client insurance.
- Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
- Assists with marketing, payroll, and/or collection functions, as needed.
- Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.
- Promotes agency through education to prospective and existing patients/clients.
- Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time-efficient.
- May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities.
Minimum Education & Experience Requirements:
- Associate Degree or equivalent years of training or work experience.
- One (1) year experience in healthcare, temporary help, or related industry.
Knowledge, Skills & Abilities Required:
- Proven organizational skills and detail orientation.
- Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
- Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
- Proficient in current company software programs.
- Provide proof of Covid vaccine, medical exemption or religious exemption
