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Warehouse Support Specialist

2 months ago

Arlington, United States Watsco Full time
About Us

Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).

At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.

People are the core of our business -- those who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respect -- for yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.

Job Description

Job Summary

The Warehouse Support Specialist at Baker Distributing CDC is a dynamic and integral role requiring a customer-centric focus and comprehensive knowledge of warehouse procedures. This individual represents our organization, offering customer service support to clients and corporate management.

Essential Duties/Accountabilities

  • Represent Baker Distributing CDC’s with customer service support to customers and Baker management
  • Release Transfer and Sales Orders in a Timely manner
  • Respond to emails from Service Centers for all requests in a Timely manner
  • Maintain Transfer and Sales Orders that are written incorrectly by the Service Centers
  • Batch Orders for UPS and LTL orders for transportation cost efficiencies
  • Screen Transfers and send untagged orders to purchasing for their approval, then drop to warehouse when approved
  • Stay current on any un-dropped orders or any that go into NC status or have been sent to purchasing to prevent not shipping orders that need to be shipped
  • Ensure that all orders are dropped to the RF device before cutoff is met
  • Handle all shipping requirements ie. expedited loads for CRD orders
  • Scan receiving documents and file paperwork.
  • Contact vendors and carriers regarding PO discrepancies, I.E. shortages, overages, and damages.
  • Follow up on all issues until resolved and maintain notes on all PO’s in Mincron.
  • Create and ship vendor returns
  • Answer phone and emails in a timely manner.
  • Assist with ordering of office and warehouse supplies.
  • Assist in warehouse, I.e. receiving, picking, BOL creation, or any other duties as needed.
  • Other duties/responsibilities as assigned
And here is what you will need to be successful:

Physical Demands
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time
  • Must be able to multitask to eliminate not meeting any customer service expectations
  • Must be able to frequently lift up to 50 pounds.
  • The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl.
  • The employee may use equipment such as forklifts, pallet jacks and other warehouse equipment.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
  • Must be able to utilize heavy machinery.
Skills
  • Must be able to operate a computer and handle software relating to the Mincron WMS, Transplace, Excel spreadsheets, etc.
  • Must have a pleasant, professional demeanor to interact with all levels of personnel and management
  • Assist in all warehouse related duties including cycle counts, verification of product to bins etc.

  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

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