Customer Experience Specialist- Email, Chat, Call

3 weeks ago

Miami, United States LC EXCUSIVE Full time

We are seeking a dedicated and customer-oriented professional to join our team as a Remote Customer Experience Specialist. This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction.

**Key Responsibilities and Duties:**

 
  • Respond to customer inquiries via email, chat, and phone with professionalism and in a timely manner.
  • Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
  • Provide accurate, valid, and comprehensive information by utilizing the right methods/tools.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers and build a loyal client base.
  • Work collaboratively with team members to improve the overall customer service experience.
  • Stay up-to-date with new products, services, and policies.


**Qualifications:**

  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • High school diploma or equivalent; college degree preferred.


**Skills and Competencies:**

  • Customer orientation and ability to adapt/respond to different types of characters.
  • Strong problem-solving skills.
  • Proficiency in written and verbal communication.
  • Comfortable with technology and able to work effectively in a remote setting.


**Work Environment:**

  • This is a fully remote position that requires a quiet, dedicated workspace.
  • Must have reliable high-speed internet and a personal computer/phone suitable for professional work.


**Benefits:**

  • Opportunities for career advancement
  • Supportive work environment with a focus on work-life balance
  • Flexible schedule
  • Support team- we have a support team to help you grow in the company
  • Daily Training Available.
  • Agents Perks
  • Tips & Bonus Pay
  • Generous commissions and incredible business opportunity
 

  • Remote Bilingual Customer Technical Support Specialist

    1 month ago

    Miami, United States Tandem Diabetes Full time

    Responsible for responding to and documenting customer technical inquiries via phone calls, chat messages and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining Technical Support, Bilingual, Support Specialist, Technical, English, Spanish, Technology, Healthcare

  • Remote Customer Care Specialist

    4 weeks ago

    Miami, United States Inktel Full time

    Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account...

  • Remote Customer Care Specialist

    2 days ago

    Miami, United States Inktel Full time

    Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account...

  • Call Center AR Specialist

    2 weeks ago

    Miami, United States Akorbi Workforce Solutions Full time

    Job DescriptionJob Description Job Description: THIS IS A CALL CENTER ROLE*Call Center experience is a must.Pay Rate: $19.50 Location: 100% Remote Position1Year Contract with extensionShifts: 8:30-5 or 9-5:30 with a 30 minute lunchDesired Skills: Call Center experienceAccounts receivable experienceExperience using Excel and Outlook would be a...

  • Customer Experience Coordinator

    1 week ago

    Miami, United States The Collection Full time

    At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with...

  • Customer Experience Coordinator

    1 week ago

    Miami, United States THE COLLECTION Full time

    Job DescriptionJob Description                             At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary...

  • Customer Experience Coordinator

    2 days ago

    Miami, United States THE COLLECTION Full time

    Job DescriptionJob Description                             At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary...

  • Customer Experience Coordinator

    2 days ago

    Miami, United States The Collection Full time

    At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with...

  • Call Center Customer Service Assistant

    1 month ago

    Miami, Florida, United States Omni Clear Communications Full time

    Job Title: Call Center Customer Service AssistantJob Summary:We are seeking a dynamic and dedicated individual to join our team as a Call Center Customer Service Assistant. In this role, you will be the frontline representative of our company, providing exceptional service to our customers through various communication channels. Your primary responsibility...

  • Customer Experience Specialist

    1 week ago

    Miami, United States Amenity Pool Services, Miami FL Full time

    Job DescriptionJob DescriptionCustomer Experience Representative Position Overview:The Customer experience position plays an integral role in advancing the mission and vision of this company. Much of the role will focus on maintaining satisfaction for our customers when they call in with issues. The Customer experience associate will communicate with...

  • Customer Service Representative

    4 days ago

    Miami, United States Insight Global Full time

    Job Title: Trilingual or Bilingual Customer Service RepresentativeOpenings: 1-3Location (Include Zip Code): Miami, Florida 33126 onsite to start, drops to hybrid after a couple monthsDuration: 6-month contract to hire, will go perm after 6 months!Pay Rate: $19-21/hr- dependent on experienceInterview Process: 1 and doneStart Date: ASAP Must Haves:Customer...

  • Customer Service Representative

    3 days ago

    Miami, United States Insight Global Full time

    Job Title: Trilingual or Bilingual Customer Service RepresentativeOpenings: 1-3Location (Include Zip Code): Miami, Florida 33126 onsite to start, drops to hybrid after a couple monthsDuration: 6-month contract to hire, will go perm after 6 months!Pay Rate: $19-21/hr- dependent on experienceInterview Process: 1 and doneStart Date: ASAP Must Haves:Customer...

  • Customer Service Representative

    2 days ago

    Miami, United States Insight Global Full time

    Job Title: Trilingual or Bilingual Customer Service RepresentativeOpenings: 1-3Location (Include Zip Code): Miami, Florida 33126 onsite to start, drops to hybrid after a couple monthsDuration: 6-month contract to hire, will go perm after 6 months!Pay Rate: $19-21/hr- dependent on experienceInterview Process: 1 and doneStart Date: ASAP Must Haves:Customer...

  • Customer Service Representative

    1 day ago

    Miami, United States Insight Global Full time

    Job Title: Trilingual or Bilingual Customer Service RepresentativeOpenings: 1-3Location (Include Zip Code): Miami, Florida 33126 onsite to start, drops to hybrid after a couple monthsDuration: 6-month contract to hire, will go perm after 6 months!Pay Rate: $19-21/hr- dependent on experienceInterview Process: 1 and doneStart Date: ASAP Must Haves:Customer...

  • Customer Care Representative

    1 month ago

    Miami, United States Coolibar, Inc. Full time

    Technical. Elegant. World Leader in Sun Protection You Wear.As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage”. Job SummaryThe Customer Care Specialist (CCS) plays an important role as the “voice” of customer care. In this position the CCS will provide high quality service and support to our...

  • Customer Care Representative

    1 month ago

    Miami, United States Coolibar, Inc. Full time

    Technical. Elegant. World Leader in Sun Protection You Wear.As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage”. Job SummaryThe Customer Care Specialist (CCS) plays an important role as the “voice” of customer care. In this position the CCS will provide high quality service and support to our...

  • Customer Care Representative

    1 month ago

    Miami, United States Coolibar, Inc. Full time

    Technical. Elegant. World Leader in Sun Protection You Wear.As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage”. Job SummaryThe Customer Care Specialist (CCS) plays an important role as the “voice” of customer care. In this position the CCS will provide high quality service and support to our...

  • Customer Care Representative

    3 days ago

    Miami, United States Coolibar - Technical. Elegant. Sun Protection You Wear.® Full time

    Technical. Elegant. World Leader in Sun Protection You Wear.As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage”. Job SummaryThe Customer Care Specialist (CCS) plays an important role as the “voice” of customer care. In this position the CCS will provide high quality service and support to our...

  • Customer Care Representative

    1 day ago

    Miami, United States Coolibar - Technical. Elegant. Sun Protection You Wear.® Full time

    Technical. Elegant. World Leader in Sun Protection You Wear.As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage”. Job SummaryThe Customer Care Specialist (CCS) plays an important role as the “voice” of customer care. In this position the CCS will provide high quality service and support to our...

  • Guest Connections Specialist | Remote or Onsite

    4 weeks ago

    Miami, United States Brightline Full time

    The Company: At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from...