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Customer Experience Coordinator

4 months ago

Miami, United States The Collection Full time

At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we can provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people. If you have interest in working in a fast-paced, high-reward industry, you have come to the right place. There is plenty of room to grow at THE COLLECTION Click here to learn more about THE COLLECTION.

What We Offer

  • Medical, Vision, and Dental Insurance
  • Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available
  • 401k Plan
  • Paid time off and vacation
  • Work Perks: Employee of the Month, Birthday off, Milestone and Performance Rewards
  • Training Opportunities
  • Employee Vehicle Purchase Plans
  • Employee Appreciation Events
  • Flexible Work Schedule
  • Discounts on products and services

Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound calls, emails, and text in a timely manner. Identify customer needs; provide information on service reservation availability. Partner with the service advisors, research issues and provide solutions or alternatives.

Essential Duties and Responsibilities

  • Customer Experience Coordinators are tasked with managing large amounts of inbound and outbound calls, emails, and text in a timely manner. Identify customer needs, provide information on service appointments.
  • Partnering with the service advisors assisting with customer needs, research issues and provide solutions or alternatives.
  • Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates.
  • Participate in team and process training sessions – keeping positive relationships with teammates, sales teams, and dealership management.
  • Provide exceptional customer service in a professional and courteous manner.
  • Partner with the brand managers to manage daily workload within the service department regarding reservations throughout the day.
  • Contact and communicate with customers to identify service needs. 
  • Responsible for managing customer contact information within the CRM.
  • Capable of multi-tasking in a fast-paced environment.
  • Provide information on alternative transportation programs.
  • Must have flexible schedule to include Saturday rotation.

Physical Requirements: Regularly required to sit at a computer terminal for extended periods, use hands to operate a keyboard and telephone, ability to stand/walk as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

THE COLLECTION is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.