Customer Service Representative
3 months ago
Job Title: Trilingual or Bilingual Customer Service Representative
Openings: 1-3
Location (Include Zip Code): Miami, Florida 33126 onsite to start, drops to hybrid after a couple months
Duration: 6-month contract to hire, will go perm after 6 months
Pay Rate: $19-21/hr- dependent on experience
Interview Process: 1 and done
Start Date: ASAP
Must Haves:
Customer service/ call center experience ( via call, chat, or email)
Must be able to read, write and speak English and Spanish or additionally Portuguese.
Must have good personality/ be able to multitask.
Plusses:
Healthcare Industry experience
Used any CRM platforms.
Day to Day:
- Dealing with customer issues such payments on premium, adding members, such as having a child or having surgery.
- Will escalate to different departments as needed.
- Assistance with claim being paid, reimbursement, status of claim, follow ups for claims paid, claim numbers etc.
- Need to handle 30-40 calls, chats, or emails a day.
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