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System Navigator

4 months ago

South Pasadena, United States Pacific Clinics Full time
Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

  • Compensation for this role pays up to $24.86 per hour. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may vary if you reside in a different location than the location posted.
  • We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more
  • Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
About our Program:

Outpatient Services

Population served: 5 - 26 years old

Scheduled Hours: Monday - Friday, 9am - 5pm

Position Summary

Works within the vision, mission and philosophy of the agency. Exhibit behaviors consistent with the Service Principles. Demonstrates and develops supportive/coaching relationship with patients and their caregivers to help them navigate the system to support their well-being. This includes providing assistance (e.g., attending appointments, providing community linkages) and supporting education related to physical health, behavioral health, and social determinants of health. Supports whole-person care principles.

Essential Duties and Responsibilities

  1. Works actively with the program’s other team members to develop strategies for outreachto consumers who tend to isolate themselves.
  2. In coordination with a multidisciplinary team, assist consumers in selecting services and/orprograms that will be useful in achieving their recovery and/or treatment goals.
  3. Demonstrates a commitment to consumer choice and empowerment.
  4. Demonstrates an ability to develop respectful interpersonal relationships with consumerswhile maintaining appropriate boundaries.
  5. Assists and supports consumers with identifying, linking to and appropriately utilizinghealthcare resources including the member’s primary care physician as well as specialty care providers, dental care and vision care, if applicable.
  6. Assists and supports members with establishing benefits such as Supplemental SecurityIncome (SSI), Medi-Cal and other benefits for which they are eligible.
  7. Assists and supports members with identifying their housing needs and/or resources in thecommunity to meet these needs.
  8. Assists and supports members with linking to and participating in substance abuseservices both on-site, if available, as well as in the community.
  9. Assists and supports members with linking to and utilizing education and employmentservices.
  10. Assists consumers in learning social skills and independent living skills that facilitatecommunity. Integration including budgeting, transportation and grooming and hygiene.
  11. Supports consumer’s integration into the community through social and recreationalactivities.
  12. Develop and facilitate peer support and self-help groups as appropriate to recovery/treatment goals.
  13. Helps consumers and family members identify, understand and combat stigma and discrimination associated with mental illness and develop strategies to reduce self-stigma.
  14. Increases awareness and provide linkage to self-help programs and consumer advocacyorganizations that promote recovery.
  15. Supports the vocational choices consumers make and assist them in overcoming barriersto employment.
  16. Encourages and supports members’ skills and talents.
  17. Maintains billable services consistent with program needs and funding sourceexpectations, through documentation and other required paperwork.
  18. Participates in off-site presentations introducing the program to community partners andpotential new consumers.
  19. Attends and participates in staff meetings on a regular basis to provide input towardsprogram development and staff training.
  20. Attends and participates in scheduled supervision to provide or receive input towards program development and staff training.
  21. Exhibits a non-judgmental approach to effective listening maintaining, respectful eye contact and an appropriate level of engagement.
  22. Reports to work on time and maintains reliable and regular attendance.
  23. Models the agency’s mission and core values in all communication and correspondence.
  24. Communicates effectively in a culturally competent manner with a diverse memberpopulation and promotes favorable interaction with managers, co-workers and others.
  25. Provides caregivers or other support system with information about the agency,processand procedures, and the various roles to assist them.
  26. Use their voice to direct treatment.
  27. Participates in continuous learning process as it relates to engaging consumers.
  28. Required to meet applicable productivity and documentation requirements.
  29. Assists with the design and implementation of internal and external trainings about the caregiver/support system.
  30. Holds staff accountable to service delivery principles related to the consumer/family voice, choice, access, pace and process, through sharing personal experience, engaging in team meetings and consultations with staff internally and externally.
  31. Models and coaches effective coping techniques for consumers, caregivers/support system.


OTHER JOB AND RESPONSIBILITES
  • Practices self-care, remains aware that others may be contending with stress, and treats other with grace.
  • Performs other related responsibilities, as assigned, to support specific department/business needs
JOB SPECIFIC COMPETENCIES
  • Conflict Resolution
  • Documents Clearly and Accurately
  • Encouraging Customer Focus
  • Learning on the Fly
  • Time Management
EXPERIENCE/REQUIREMENTS
  • High school diploma or GED preferred but is not required.
  • Completion of Mental Health Worker Training Course is highly desirable.
  • Position is reserved for an individual who has lived or knows someone with lived-experience with mental illness or the mental health system.
HIGHLY DESIRABLE QUALIFICATIONS
  • Self-identified as a person with lived (or family) experience with mental illness and the mental health system.
  • Ability to identify recovery principles and explain their recovery process.
OTHER SPECIFIC REQUIRMENTS
  • Must possess a valid California driver's license and maintain an insurable driving record under the agency’s liability policy (if driving two or more times per week on company business) OR if driving is not required, demonstrated ability to use public transportation, if applicable.
  • National Provider Identifier (NPI) registered as a Mental Health Worker
  • Must know or quickly acquire extensive knowledge of local community resources.


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905