Office Manager

4 weeks ago


Claymont, United States Agile Cold Storage Full time

Office Manager

Reporting Relationship:

Reports to: General Manager

Supervises: Customer Service Representatives

Primary Responsibility: Supervises Customer Service Representatives and provide problem resolution for customers, drivers, and warehouse operations.

Essential Functions:

1. Supervise team as they receive, audit and process emails, EDI's from customers regarding new orders.

2. Promote training on processes, technologies, customers, and AGILE company information.

3. Recognize operational bottlenecks, escalate issues, and provide potential solutions.

4. Check departments work accuracy for errors. Provides performance feedback and coaching.

5. Determine work procedures, prepares work schedules, and expedites workflow.

6. Responsible for developing, motivating, and supervising a world-class customer service team. Utilize individual and team meetings to provide coaching, motivation, and recognition.

7. Communicate and manage staffing adjustments according to need including coordinating the exchange or shifting of agents to other areas by communication with the corresponding management.

8. Other responsibilities as required.

Experience and Skills

Qualifications/Additional Skills:

1. Associates/Bachelor's Degree or equivalent experience preferred, or an acceptable combination of education and experience

2. 3-5 years' work experience in Customer Service/Order Entry

3. 2-4 years' work experience in a Supervisory/Managerial role

4. Must have excellent time management skills

5. Must have excellent attention to detail

6. Demonstrable computer literacy, with Internet skills and general knowledge of business systems and MS Office Suite / Excel basic knowledge.

7. Ability to lead and direct others

8. Excellent problem resolution and follow-up skills

9. Ability to work in a fast-paced environment with a sense of urgency

10. Ability to supervise and motivate employees

11. Knowledge of federal, state, and local employment laws, such as Equal Employment Opportunity and Affirmative Action

Preferred Skills

Bilingual - Spanish

Warehousing / USDA / Exporting knowledge

Warehouse Management System experience - Billing, Invoicing, EDI, Order Entry, etc.


  • Office Manager

    4 weeks ago


    Claymont, United States Agile Cold Storage Full time

    Office ManagerReporting Relationship:Reports to: General ManagerSupervises: Customer Service RepresentativesPrimary Responsibility: Supervises Customer Service Representatives and provide problem resolution for customers, drivers, and warehouse operations.Essential Functions:1. Supervise team as they receive, audit and process emails, EDI's from customers...

  • Office Manager

    2 weeks ago


    Claymont, Delaware, United States Agile Cold Storage Full time

    Office ManagerReporting Relationship:Reports to: General ManagerSupervises: Customer Service RepresentativesPrimary Responsibility: Supervises Customer Service Representatives and provide problem resolution for customers, drivers, and warehouse operations.Essential Functions:1. Supervise team as they receive, audit and process emails, EDI's from customers...

  • Office Manager

    4 weeks ago


    Claymont, United States Agile Cold Storage Full time

    Office ManagerReporting Relationship:Reports to: General ManagerSupervises: Customer Service RepresentativesPrimary Responsibility: Supervises Customer Service Representatives and provide problem resolution for customers, drivers, and warehouse operations.Essential Functions:1. Supervise team as they receive, audit and process emails, EDI's from customers...


  • Claymont, United States LifeStance Health Full time

    Job Description At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the...


  • Claymont, United States LifeStance Health Full time

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...


  • Claymont, United States LifeStance Health Full time

    At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is...

  • Patient Coordinator

    3 weeks ago


    Claymont, United States Ivy Rehab Physical Therapy Full time

    **Patient Coordinator (40 hours/week)**: - Ivy Rehab Physical Therapy - Outpatient Clinic_ Claymont, DE - North Wilmington Pay: Starting at 20.00 per hour. In this role you'll gain satisfaction in providing top-notch customer service and enhance your administrative skills in a supportive environment. This is a great opportunity to gain (or grow) your...

  • Manager in Training

    2 weeks ago


    Claymont, United States EMG Acquisitions Full time

    What's it like to work at Minute Loan Center? Well, awesome! We work hard, play hard and treat each other like family. MLC is a consumer finance company that specializes in providing our customers with instant funds through different loan opportunities, including online loan options. Employees in MLC stores are trained in underwriting (loans), collections,...


  • Claymont, United States Social Finance Ltd Full time

    Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The...

  • Personal Assistant

    4 weeks ago


    Claymont, United States LUCID PROPERTIES LLC Full time

    We are looking for someone proactive, with strong communication and analytical skills, to fill this personal assistant role. The personal assistant will offer comprehensive support in all areas of business, including communications, administration, project management, and direct assistant to our executive. You will work on a one-to-one basis on a variety of...

  • Outpatient Clinician

    4 weeks ago


    Claymont, United States Patchwork Human Services LLC Full time

    **About us** We are agile, innovative, autonomous and our goal is to offer relatable experiences that lead to successful outcomes with therapy that guide clients back to a state of sustainable normalcy.. Our work environment includes: - Modern office setting - Food provided - Modern office setting - Work-from-home days - Flexible working hours - Growth...


  • Claymont, United States Moon Air Full time

    **Moon Air** is currently hiring for a **full-time Experienced Bookkeeper** to manage accounting activities, process accounts receivable and accounts payable, and prepare finance reports in the **Elkton, MD** area. This accounting position earns a **competitive wage** of **$24 - $30/hr**, depending on experience. We provide amazing benefits including health,...


  • Claymont, United States Arrowhead Advance Full time

    Under the direction of the Customer Service Manager, provide outbound calls for potential customers. Verify loan information and perform loan origination. Must operate within the approved guidelines of policies and procedures of the program. **Duties and responsibilities** - Follow up with outbound calls to customers regarding loans. - Develop and maintain...

  • Bookkeeper

    2 weeks ago


    Claymont, United States Moon Air Full time

    **Moon Air** in **Elkton, MD** is looking to hire a** Bookkeeper** to manage accounting activities, process accounts receivable and accounts payable, and prepare finance reports. This bookkeeping position earns a **competitive wage** of **$24 - $30/hr**, depending on experience. We provide amazing benefits including health, dental, vision, disability, life,...


  • Claymont, United States Allied Universal® Full time

    Security Site Supervisor - Unarmed **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we...


  • Claymont, United States Allied Universal Full time

    Job Description Allied Universal is Now Hiring Security Field Supervisor ! 21+ Years of Age Valid Driver's License Security Experience - +1 Years Previous Supervisor Experience Weekly Pay! - As Well As a Work Today, Get paid Tomorrow Option with DailyPay! Join the World's Leading Global Security Company! Excellent Career Advancement...

  • Restoration marketer

    2 months ago


    Claymont, United States All Dry Services of Wilmington Full time

    Job DescriptionJob DescriptionMarketing SpecialistAbout us:All Dry is a premier, nation-wide water mitigation and mold remediation service provider. We pride ourselves on providing exceptional customer service with a focus on professionalism, communication, respect, urgency, savings, and right-the-first time. Come join a high-performing team dedicated to...

  • Restoration marketer

    4 weeks ago


    Claymont, United States All Dry Services of Wilmington Full time

    Job DescriptionJob DescriptionMarketing SpecialistAbout us:All Dry is a premier, nation-wide water mitigation and mold remediation service provider. We pride ourselves on providing exceptional customer service with a focus on professionalism, communication, respect, urgency, savings, and right-the-first time. Come join a high-performing team dedicated to...


  • Claymont, United States LL Flooring Full time

    $16.25/hr + GENEROUS BENEFITS including Weekly Pay. Want to learn more?!?! Let's chat TODAY. **Opportunity**: Sales & Product Specialist The retail sales associate at LL Flooring is responsible for supporting the store manager and the assistant managers with daily sales, store operations, and general care of the store. This early career opportunity focuses...


  • Claymont, United States LL Flooring Full time

    $16.25/hr + GENEROUS BENEFITS including Weekly Pay. Want to learn more?!?! Let's chat TODAY. **Opportunity**: Sales & Product Specialist The retail sales associate at LL Flooring is responsible for supporting the store manager and the assistant managers with daily sales, store operations, and general care of the store. This early career opportunity focuses...