Office Manager

2 weeks ago

Claymont, Delaware, United States Agile Cold Storage Full time

Office Manager

Reporting Relationship:

Reports to: General Manager

Supervises: Customer Service Representatives

Primary Responsibility: Supervises Customer Service Representatives and provide problem resolution for customers, drivers, and warehouse operations.

Essential Functions:

1. Supervise team as they receive, audit and process emails, EDI's from customers regarding new orders.

2. Promote training on processes, technologies, customers, and AGILE company information.

3. Recognize operational bottlenecks, escalate issues, and provide potential solutions.

4. Check departments work accuracy for errors. Provides performance feedback and coaching.

5. Determine work procedures, prepares work schedules, and expedites workflow.

6. Responsible for developing, motivating, and supervising a world-class customer service team. Utilize individual and team meetings to provide coaching, motivation, and recognition.

7. Communicate and manage staffing adjustments according to need including coordinating the exchange or shifting of agents to other areas by communication with the corresponding management.

8. Other responsibilities as required.

Experience and Skills

Qualifications/Additional Skills:

1. Associates/Bachelor's Degree or equivalent experience preferred, or an acceptable combination of education and experience

2. 3-5 years' work experience in Customer Service/Order Entry

3. 2-4 years' work experience in a Supervisory/Managerial role

4. Must have excellent time management skills

5. Must have excellent attention to detail

6. Demonstrable computer literacy, with Internet skills and general knowledge of business systems and MS Office Suite / Excel basic knowledge.

7. Ability to lead and direct others

8. Excellent problem resolution and follow-up skills

9. Ability to work in a fast-paced environment with a sense of urgency

10. Ability to supervise and motivate employees

11. Knowledge of federal, state, and local employment laws, such as Equal Employment Opportunity and Affirmative Action

Preferred Skills

Bilingual – Spanish

Warehousing / USDA / Exporting knowledge

Warehouse Management System experience – Billing, Invoicing, EDI, Order Entry, etc.

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