Gallery Host/Front Desk

3 months ago

Tulsa, United States Lexima Full time

Newdowntown hotel boasting modern luxury accommodations and enchanting views, islooking for a front desk host to help assist an excellent team. Apply now ifyou are focused on providing an experience to guests that is second to none

TheGallery Host creates the Hyatt Place experience for our guests.

Thisposition assumes full responsibility for creating an experience for hotelguests by offering them a larger than home experience with welcoming, helpfuland exceptional service, while maintaining a clean, comfortable and invitingenvironment. Being aware and attentive to guest's needs.

Responsibilities
• Greet, register, and assignrooms to guests of the hotel.
• Verify customers' credit andestablish payment method.
• Assist guests with check in andcheck out processes (verifying registration, address, and credit information,balancing bank, posting charges).
• Go above and beyond to provideassistance, assist with luggage, coffee, directions, wake up calls, futurereservations, etc.
• Coordinate all guest requests,inform guests of hotel services, features, and room amenities.
• Prepare, set up, stock, takedown, clean, and provide quality beverages and food products consistently forall guests by adhering to all recipe and presentation standards.
• Make and confirm reservations.
• Compute bills, collectpayments, and make change for guests.
• Must be able to receiveinformation on all hotel facilities, including the service offered by thehotel.
• Gallery Hosts must be able toprovide directions to local businesses, places of interest, major highways,airports, restaurants, churches, etc.
• Answer hotel phone and handleguest requests and inquiries.
• Transmit and receive messages,using telephones or PMS system.
• Perform bookkeeping activities,such as balancing accounts.
• Coffee to Cocktails Bar and24/7 Gallery Market.
• Attend to Café Seating Areas,Gallery Kitchen, and Assembly Kitchen.
• Prepare food amenities.
• Clean and maintain kitchen anddining room facilities.
• Inventory control of GalleryHost Stand supplies and kitchen supplies.
• Create conversations and sharea moment thereby making a real connection with our guests.
• Practice safe work habits anduse required safety equipment.
• Be aware of guest satisfactionscores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties asrequested by management.

Qualifications
• Available to work any shift andany days - schedule flexibility.
• Outstanding customer serviceskills.
• Dynamic, engaging andpassionate personality with the ability to multi-task.
• Ability to work well with otherassociates.
• Maintain brand standards.
• Be an outgoing, welcomingpersonality for the Hotel.
• Speak and write clearly andaccurately.
• Complete all assigned tasks,reports, projects etc. in a professional manner and on an on-time basis.

Physical Requirements
• Frequently required to stand,walk, sit, use hands to handle or feel objects, tools or controls, reach withhands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, orhear.
• Occasionally lift and/or moveup to 20 pounds and pushing and/or pulling approximately 50lbs.
• Specific vision abilitiesrequired by the job include close vision, distance vision, color vision,peripheral vision, depth perception, and the ability to adjust focus.
• Ability to stand during theentire 8-hour shift.

Reasonableaccommodations may be made to enable individuals with disabilities to performthe requirements of this position if such accommodations do not create an unduehardship for the company.

Lexima is an EEO employer - M/F/Vets/Disabled

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