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Client Care Coordinator

3 months ago

Santa Clara, United States Competitive EDGE Physical Therapy Full time

We are seeking a full-time enthusiastic Client Care Coordinator to be our "director of first impressions" and support our business through direct client interaction on the phone and in person at our clinic in Santa Clara California.

We're looking for someone who is detail-oriented, organized, and loves interacting with people.

A successful candidate will be self-motivated, detail-oriented, organized, quick-thinking, flexible, and have a passion for creating memorable experiences while helping clients throughout their rehab journey. This position is ideal for someone who loves making a difference in other's lives while developing personal connections in a role with true purpose and a company mission you believe in.

This role is ideal if you want to work for a small growing company where your opinions matter and where you can see your direct impact in the lives of your co-workers and our clients.

Who We Are:

At Competitive EDGE, our vision is to change the field of physical therapy by using the latest in 3D motion technology and feedback while providing a world-class concierge client experience. Locally, we serve Bay Area athletes and clients to help them stay active, improve their movement, and enhance their sports performance. We also serve as the biomechanics specialists for the San Jose Earthquakes Pro Soccer Team.

Competitive EDGE focuses on 1:1 client service and strives to treat every client like family. We have strong core values that we uphold and will expect you to uphold on a daily basis:

  1. People First, Patient Second
  2. Movement is Medicine
  3. Lead with Integrity
  4. Live and Work with Passion
  5. Practice Humility while Pursuing Growth and Innovation
Key Responsibilities:
  • Effectively and creatively manage the client schedule to reduce drop-offs and keep vacancy rate low
  • Deliver world class customer service on the phone and in-person.
  • Answer incoming client calls and successfully lead them through our discovery, education, and booking process
  • Accurately describe payment options, accept and record payments, and draft receipts and bills
  • Scan and organize client files for physical therapy staff
  • Perform 24-hour call backs to ensure client satisfaction, schedule plans of care, and gather client feedback
  • Perform pre-appointment calls to reduce no-shows
  • Call insurance companies to determine coverage for potential and current clients
  • Consistently schedule the entirety of clients' plans of care at the evaluation
  • Keep a clean and well-organized office to maximize efficiency
  • Assist the operations manager and owner with administrative tasks to drive efficiency
Skills and Qualifications:
  • 1 year of experience preferred - willing to accept entry level roles for motivated candidates
  • Extreme attention to detail and being highly organized. In this role, updating all fields in our database is critical for flow and process.
  • Excellent project and time management skills.
  • Ability to independently work and meet deadlines.
  • Excellent verbal communication skills on the phone and in person.
  • Ability to confidently follow scripts and workflows.
  • Excellent written communication skills.
  • Passion for being a positive influence in other's lives daily.
  • A deep passion for creating a truly "memorable" client experience.
  • Must be based in the Bay Area, CA to work in Santa Clara; must be a US citizen.
Your Compensation:
  • $20-26 per hour with opportunity to grow as a result of your impact on the business
  • $200 medical premium stipend per month. (Full-time)
  • 2-weeks paid vacation, plus the week off between Christmas and New Year's. (Full-time)
  • 3% Retirement matching
  • Sick pay
  • Weekly scheduled professional development time and access to a worldwide business group with training on leadership and growth.