Network Operations, Coordinator

4 weeks ago

Tempe, United States Carvana Full time
Network Operations Coordinator

Position Overview:

The entry-level position is responsible for handling administrative tasks and responsibilities associated with resolving nationwide network inquiries and on-road escalation incidents. This position is not eligible for visa sponsorship.

This opening is night shift. The schedule is Tuesday, Wednesday, Friday, and Saturday from 6:00 pm - 5:00 am.

What you'll be doing:
  • Prepare communications to appropriate team members and operations leadership.
  • Interact with teams and departments by phone and email regarding processes, incident resolutions and service level objectives.
  • Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
  • Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
  • Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
  • Assist Specialist in locating vendors to drive excellent service while mitigating risks and downtime.
  • Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
  • Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.
What the job requires:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • High School Diploma, GED, or equivalent experience.
  • 1+ years of experience in a Customer Service role.
  • 1+ years of practical experience in Maintenance and/or Logistics.
  • Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS.
  • Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
  • Ability to multitask and prioritize effectively.
  • Ability to maintain professionalism in a fast-paced environment.
  • Ability to work variable schedule(s) as necessary.
  • Ability to commute and work out of the Tempe headquarters.
  • Ability to work in an office environment, with extensive use of computers.
  • Ability to sit for up to eight hours per day.
  • Ability to communicate clearly and concisely, both written and oral.


This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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