Technical Account Manager

4 weeks ago


Seattle, United States Hopthru Full time

Hopthru's mission in communities throughout the world is to help make public transportation the most compelling mode of urban travel.

We're developing a cutting edge data platform that revolutionizes how public transit agencies understand their ridership patterns. The Hopthru Platform is used for everything from federal reporting, ridership modeling, local service planning, and everything in between.

As a Technical Account Manager on the Customer Success team, you will serve as the primary point of contact and technical subject matter expert for each one of your accounts. You'll interface directly with users, IT departments and cross-functional partners to ensure an exceptional customer experience throughout every stage of the account lifecycle.

The ideal candidate is a problem solver with strong technical acumen and excellent communication skills.

What You'll Do

    • Serve as the technical lead for your accounts, building strong relationships and understanding their unique technical needs and challenges.
    • Lead the technical integration and onboarding process. This includes working with customers and cross-functional partners to identify data sources, installing data pipelines, and managing customer expectations.
    • Manage and execute project plans, including milestones, timelines, and resources.
    • Document, test, and own your integrations.
    • Provide ongoing technical support and guidance to customers, helping them maximize our platform's capabilities.
    • Collect and analyze feedback from customers to drive continuous improvement in our products and services.
Who You Are
    • Your technical expertise and project management skills enable you to manage account relationships, triage niche data issues, and successfully deploy and monitor Hopthru's Platform.
    • Can navigate the complexities of data management, software integration, and custom script development.
    • Proficient in Python or similar languages.
    • You have experience in technical account management, technical project management, or similar roles.
    • Enjoys working with and building relationships directly with customers.
    • Excels in problem-solving, project management, and analytical thinking.
    • Can communicate complex technical information clearly and persuasively to a non-technical audience.


Hopthru embraces collaboration, innovation, and ownership. Every team member has a seat at the table and the power to influence our future.

Ready to revolutionize transit with us?

  • Seattle, United States Hopthru Full time

    Hopthru's mission in communities throughout the world is to help make public transportation the most compelling mode of urban travel. We're developing a cutting edge data platform that revolutionizes how public transit agencies understand their ridership patterns. The Hopthru Platform is used for everything from federal reporting, ridership modeling, local...


  • Seattle, United States VAST Data Full time

    Description VAST Data is looking for a Customer Support Manager to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of...


  • Seattle, United States Check Point Software Technologies Full time

    Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and...


  • Seattle, Washington, United States Triton Technical Full time

    Job DescriptionAt Triton Technical, we're looking for a skilled Client Support Technician to join our team. This role involves providing 24/7 technical support to our clients worldwide, requiring a strong understanding of AV & IT systems and excellent communication skills.Assist clients with software and hardware issuesWork as the first point of contact for...


  • Seattle, United States Agiliti Health, Inc. Full time

    Job Description: The Technical Services Manager provides overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. The Technical Services Manager ensures that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective...


  • Seattle, United States Agiliti Health, Inc. Full time

    Job Description: The Technical Services Manager provides overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. The Technical Services Manager ensures that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective...


  • Seattle, United States Axon Full time

    Your Impact As the leader of the Technical Account Managers (TAMs) and support you will directly lead multiple teams that support customers with various product focus areas, having an emphasis on cloud-based software. Your team will be comprised of TAMs onsite at customer locations as well as remote support engineers. You will be accountable for driving...


  • Seattle, United States Apex Systems Full time

    Apex Systems in working with one of the largest entertainment companies in the Seattle and Los Angeles markets to identify a Technical Program Manager.***HYBRID IN SEATTLE OR LOS ANGELES***Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization...


  • seattle, United States Apex Systems Full time

    Apex Systems in working with one of the largest entertainment companies in the Seattle and Los Angeles markets to identify a Technical Program Manager.***HYBRID IN SEATTLE OR LOS ANGELES***Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization...


  • seattle, United States Apex Systems Full time

    Apex Systems in working with one of the largest entertainment companies in the Seattle and Los Angeles markets to identify a Technical Program Manager.***HYBRID IN SEATTLE OR LOS ANGELES***Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization...


  • Seattle, United States iMatch Technical Services Full time

    Job Title: Sr. Project ManagerEmployment Type: ContractEmployment Duration: Initially through end of 2026Working Location: Onsite in Seattle (Tues-Thurs), Remote Mon & FriRequired Core Hours/Time Zone: PacificWork Authorization Requirements: This position is open to all candidates with valid U.S. work authorization. iMatch is unable to provide visa...


  • Seattle, Washington, United States Adaptive Biotechnologies Full time

    About the RoleThe Accounting Manager, Field Operations will oversee accounting operations, internal and external reporting, and analysis in their respective area of responsibility. This position requires strong leadership skills, technical expertise in accounting principles, and the ability to work cross-functionally across the business.Key...


  • Seattle, United States Parse Biosciences, Inc. Full time

    WHO ARE WE Parse Biosciences is a global life sciences company whose mission is to accelerate progress in human health and scientific research. Empowering researchers to perform single cell sequencing with unprecedented scale and ease, our pioneering approach has enabled groundbreaking discoveries in cancer treatment, tissue repair, stem cell therapy, kidney...


  • Seattle, United States Parse Biosciences, Inc. Full time

    WHO ARE WE Parse Biosciences is a global life sciences company whose mission is to accelerate progress in human health and scientific research. Empowering researchers to perform single cell sequencing with unprecedented scale and ease, our pioneering approach has enabled groundbreaking discoveries in cancer treatment, tissue repair, stem cell therapy, kidney...


  • Seattle, United States Aditi Consulting Full time

    Who We Are + What We Do Aditi is a leading consultancy that connects tech talent, tech teams, and project solutions to help our clients accelerate their digital journey. We create unique experiences that rely on borderless talent, technology, and customized solutions under your direction or ours. Our values, or our SPICE – Socially Conscious, People +...


  • Seattle, United States Amtex Systems Inc. Full time

    Title: Enterprise Account ManagerLocation: RemoteDuration: Full TimeResponsibilitiesLeverage and utilize proven value selling methodologies within a defined sales processDevelop expertise and understanding of the industry and company solutionsUncover opportunities and build a sales pipeline that supports the territories sales goalsDevelop territory plan,...


  • seattle, United States Amtex Systems Inc. Full time

    Title: Enterprise Account ManagerLocation: RemoteDuration: Full TimeResponsibilitiesLeverage and utilize proven value selling methodologies within a defined sales processDevelop expertise and understanding of the industry and company solutionsUncover opportunities and build a sales pipeline that supports the territories sales goalsDevelop territory plan,...


  • seattle, United States Amtex Systems Inc. Full time

    Title: Enterprise Account ManagerLocation: RemoteDuration: Full TimeResponsibilitiesLeverage and utilize proven value selling methodologies within a defined sales processDevelop expertise and understanding of the industry and company solutionsUncover opportunities and build a sales pipeline that supports the territories sales goalsDevelop territory plan,...


  • Seattle, United States Finvari Full time

    Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency,...


  • Seattle, United States Amazon Full time

    Job ID: 2787638 | Amazon Web Services Philippines Inc.AWS Managed Services (AMS) is designed to accelerate cloud adoption, simplifying deployment, migration, and management using automation and machine learning, backed by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure, automating common...