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IT Support Technician
4 months ago
Title: IT Support Technician
Status: Part-time or Full-time, non-exempt, hourly
Purpose: To manage and maintain all church computer systems to assist staff and attenders to pursue life in Christ.
Working Relationship:
Accountable to the Senior Pastor, through the Lead Team, with direct supervision for their responsibilities to the Pastor of Connection Ministries
Qualification:
- A bachelor's or equivalent degree in a computer-related field with experience
- Ability to train others on hardware and software systems
- Ability to think strategically and use relational skills to interact with all church ministry areas
- Must be a professing Christian who affirms the Calvary Church doctrinal basis, vision and, values, and philosophy of ministry
- Must regularly attend Calvary Church
To support the staff with problem resolution, system maintenance, solution research, training, and guidance on open support requests and maintain the IT inventory.
Primary Responsibilities
- Provide superior customer service and support to employees reporting technology issues. This includes receiving, prioritizing, documenting, and resolving end-user help requests. Provide and/or coordinate exceptional new user and ongoing employee training.
- Setup and maintenance of dedicated computer equipment and services
- Maintain an up-to-date inventory of all computer hardware and software
- Install, update, and repair software, hardware, and peripherals on organization systems
- Open/manage tickets in the help desk system, troubleshoot problems and diagnose issues. Send tickets to the appropriate vendor or team member as needed.
- Monitor and report any industry changes that may impact any of our systems
- Maintain up-to-date documentation
- Provide Sunday AM technical coverage for learning environments.
- Any other potential technical needs as desired by church leadership
- Attend Staff Gatherings and be involved with team meetings as assigned.
- Pray for the ministry of the church.
- Stay current on church policies, procedures, and programs.
- Serve in other areas as requested by the Senior Pastor.
Work Schedule and Time Allotment
Work schedule: Part-time or Full-time, flexible related to programs and projects
Sunday responsibilities - Provide Sunday AM technical coverage for learning environments.
To be managed and accounted for in cooperation with his supervisor.
Physical and Mental Requirements
Light physical work requirements (lifting 50-100 lbs), sitting, prolonged standing, potential reaching, climbing, prolonged positioning under hot, bright lights, occasionally outside in differing weather conditions, prolonged looking at monitors and computer screens, and operating a mouse and keyboard.
Creative thinking, conceptual, collaborative, and listening skills. Must be able to present ideas and allow for adoption, adaptation, or elimination of those ideas.
