Front of House Lead

1 week ago

Chicago, United States Inspiration Full time
OVERVIEW 
In an atmosphere of dignity and respect, Inspiration Corporation connects people and creates opportunity through access to social services, job training, housing, and food. Each year, Inspiration Corporation works with hundreds of resilient Chicagoans who face systemic disparities and inequities, such as homelessness, hunger, and social isolation.  
  
In order to help individuals and families overcome these barriers, we provide dedicated support coupled with housing, job training, scholarships, meals and engagement services. Inspiration Corporation meets people where they are in life, helping them access the support they need and achieve their personal goals. Inspiration Corporation programs are voluntary, and all service needs and goals are participant-driven. Our case management philosophy is strengths-based and trauma-informed. Inspiration Corporation practices harm reduction and focuses on reducing or minimizing the harm associated with high-risk behavior through motivational interviewing.  

Inspiration Kitchens is a restaurant, catering and foodservice training social enterprise of Inspiration Corporation.  The restaurant prepares contemporary American cuisine, and is top-rated in the Chicagoland community (4+ stars on Yelp, featured on Check Please).  Inspiration Kitchens’ culinary skills job training program for low-income job seekers equips participants with basic culinary, sanitation and restaurant operations skills and offers participants paid, on-the-job experience.   
 
Proceeds from Inspiration Kitchens’ restaurant and catering help the affiliate nonprofit agency Inspiration Corporation provide social services, employment training and housing to people who are affected by homelessness and poverty.  
 

At Inspiration Corporation, employees embody our mission by demonstrating the following Core Values:  
  • Integrity – We cultivate trusting, collaborative relationships rooted in mutual respect and accountability. 
  • Growth – We encourage personal development, curiosity and being open to new possibilities. 
  • Equity – We recognize each person’s inherent rights and advocate for inclusive access to resources and opportunities.  
  • Resilience – We persevere and seek solutions that celebrate our strength in the face of adversity, while practicing and encouraging self-care. 
  • Hospitality – We create uplifting, accepting, and nourishing connections with everyone who comes through our doors. 

Inspiration Corporation believes that these values are central to our work with participants and one another, and they create a culture we all have a stake in. 
 
 
POSITION SUMMARY 
 The Lead Server is an integral member of the restaurant operations team and creates distinctively different and authentic experiences for our guests. He/she/they is/are responsible for greeting guests, taking orders, serving food and beverages, and checking on guest satisfaction. The FOH Lead Server will also lead the FOH team in providing excellent table service to Inspiration Kitchens customers. They are required to communicate effectively between the front of house and the back of house.  Must be capable of memorizing ingredients pertaining to the restaurant menu items and using the established point of sale systems. The FOH Lead Server will also work closely with kitchen staff and students. Duties include stock rotation, communicating with clients for catering requests/events, and helping out with projects as needed.  This position is a member of the restaurant operations team and contributes to maintaining a productive and positive work environment.  
 
Essential Duties and Responsibilities include the following. Other duties may be assigned.  
 
General 
  • Demonstrate Inspiration Corporation’s core values and maintain a culture of dignity and respect
  • Communicate effectively and professionally with customers and staff. 
  • Ensure the efficient and effective provision of services with dignity and respect in accordance with the agency’s mission. 
  • Assist in training, evaluating server(s) and schedule staff as needed. 
  • Uphold Policies and Procedures of Inspiration Corporation and Inspiration Kitchens. 
  • Work with all departments as appropriate to ensure that the needs of the agency’s participants, programming and operations are addressed. 
  • Perform other duties as assigned by the General Manager or Manager on Duty. 
  • Attend staff meetings and trainings scheduled by the General Manager or Manager on Duty. 
 
CUSTOMER SERVICE 
  • Welcome and connect with every customer and provide exceptional customer service.  
  • Share Inspiration Corporation’s mission and work, including information about the foodservice training program to customers. 
  • Identify customer's needs and appropriately suggest products to enhance service and meet sales goals.  
  • Provide quality food and beverages consistently for all customers. 
  • Serve Inspiration Kitchens food proudly and with care. 
  • Communicate effectively and professionally with customers and staff. 
  • Inform the General Manager or Manager on Duty of customer concerns in a timely manner. 
 
CATERING 
 
  • Assist in responding to catering inquiries and requests in a timely manner.  
  • Coordinate with the General Manager to design and price out menus.  
  • Help monitor staffing levels for catering events.  
  • Provide excellent customer service.  
  • Assisting with drafting and finalizing contracts and invoices with clients.  
  • Deliver food for offsite catering events. 
  • Attend regular team meetings.  
 
 
 Operations 
  • Maintain a positive, organized, and safe environment at all times. 
  • Perform Opening/Closing duties as needed. 
  • Maintain Point of Sale system, managing daily server cash handling. 
  • Process voids, comps and refunds with Manager on Duty.  
  • Monitor inventory and order supplies for all FOH essentials. 
  • Follow standards for merchandise stocking, rotation and storage. 
  • Perform routine daily cleaning tasks including, but not limited to: sweeping, mopping, vacuuming, washing dishes, waste disposal and recycling. 
  • Clean and sanitize door handles, and high touch surfaces as often as is deemed necessary, in accordance with Chicago Department of Public Health standards. 
  • Drive Inspiration Corporation vans as needed to pick up or drop off supplies, food, etc. 
  • Assist facilities staff in performing seasonal grounds maintenance including garden upkeep, shoveling snow, and salt applications. 
  • Provide operations support to kitchen staff and other departments as needed. 

 :  
 
EDUCATION, EXPERIENCE & SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the education, experience, and skills necessary for the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.  
             
  • High School Diploma or GED 
  • A minimum of 6 months of cashiering, serving or other customer service experience   
  • Ability to read and write English 
  • Basic computer knowledge 
  • Knowledge of Point-of-Sale systems 
  • A valid Chicago Food & Sanitation License is required and must be obtained within 30 days of position start date (training provided) 
  • Demonstrated ability to handle stress under pressure and multi-task 
  • A clean driving record is required, along with a current, valid, state issued driver’s license 
  • If the applicant is under 25 or over 65 years of age, an MVR (Motor Vehicle Report) demonstrating a clear driving record must be provided 
  • Patience with the ability to stay positive and complete work on time while maintaining focus in a fast-paced environment 
  • A team player who communicates effectively 
  • Able to follow instructions 
  • Flexibility to work shifts, weekdays, weekends, and nights


 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee, to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to stand, walk, talk and hear.  The employee frequently is required to walk and stand for long periods.  The employee must be able to lift and/or move up to 50 pounds
 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

The Full-Time FOH Lead Server will maintain a five-day work week, works hours in accordance with the demands of meals, catering and restaurant services, which may include early mornings, days, evenings, weekends and functions as required. 
 
Inspiration Corporation is an equal opportunity employer.

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